Front of House / Business Support Administrator

JR United Kingdom; Braintree; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading accountancy firm is seeking a motivated Front of House / Business Support Administrator for their Halstead office. This role combines reception duties with administrative support, offering an opportunity to provide exceptional client service in a dynamic environment. Successful candidates will demonstrate excellent organizational skills, a strong attention to detail, and the ability to work both independently and as part of a team.

Benefits

23 days holiday plus Bank Holidays

Auto enrolment Pension Scheme

Professional membership support

Paycare for Dental / Optical reimbursements

Dress for your Diary Policy

Free parking

Qualifications

• Ability to prioritize workload and attention to detail.
• Effective communication and interpersonal skills.
• Experience in a financial or professional services role preferred.

Responsibilities

• Greeting clients and providing first-class customer service.
• Maintaining office supplies and ensuring office presentation.
• Assisting with various administrative tasks and client onboarding processes.

Skills

Attention to detail

Problem-solving

Organizational skills

Interpersonal skills

Communication skills

Education

Experience within a financial or professional services environment

Job description

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Front of House / Business Support Administrator, halstead

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Client:

Location:

halstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

10

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Affinia, formally known as Richard Edwards Group, is a leading, UK Top 50 Accountancy firm. Through successful acquisitions and organic growth, the firm has seen significant development within the last 18 months. Last October we launched our new brand ‘Affinia’ (www.affinia.co.uk) which saw the coming together of LB Group and six other likeminded firms across the East & South East of England to form a combined challenger accounting, tax and business advisory firm.

With a combined heritage spanning over 300 years, we have more than 400 accountancy professionals based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Orpington, Sidcup and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.

We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.

Purpose of the role:

Due to continued growth, Affinia is recruiting for a dual role to cover Reception duties with elements of Business Support administration. The role will be 100% office based working 9am-5.30pm Mon-Fri.

You will be the welcoming face to our clients who regularly attend the Halstead office in person, you will provide support to our client facing teams and all colleagues. The role reports to the Business Support Team Lead where you will assist with the daily operations of the business to ensure high-quality administrative and office support.

Accountabilities:

The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.

• Front of House duties to include greeting clients and visitors, offering a first-class client experience in person as well as answering external calls in a professional manner.
• General office presentation, including meeting rooms.
• Maintaining office supplies such as stationery, refreshments etc
• Ensure the office environment is well-maintained, including managing supplies, coordinating with maintenance services, and addressing any facility-related issues.
• Incoming and outgoing Post including scanning, distributing, redirecting and saving to our document management software.
• Keeping up to date all hard copy filing systems as well as electronic records.
• Monthly client requests and reminders.
• Sending out documents for electronic signature.
• Assisting with CS01 preparation and submissions.
• Assisting with Accounts & Tax Return submission.
• Organising files and documents using our naming convention system
• Archiving electronic and physical documents.
• Assisting with the client onboarding process of new clients.

Skills/Qualifications:

You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.

• Excellent attention to detail
• Strong problem-solving skills.
• Exceptional organisational and time management.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Experience within a financial or professional services environment.

Core Benefits:

At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 23 days holiday (FTE) plus Bank Holidays. 3 days must be taken at Christmas shutdown
• Auto enrolment Pension Scheme with True Potential
• Professional membership support
• Paycare – claim money back for Dental / Optical / Professional Therapies
• Dress for your Diary Policy.
• Free parking.

Please note that this job profile is not an exhaustive list of duties but merely an outline of

the key components of the role. You may be required by your line manager to take on

additional responsibilities when requested.

Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.