Front Of House Assistant (Temporary 2 months – Shift work)

Honeycomb; Holywood; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

24 hours per week

Rota-based schedule

Customer-focused environment

Diverse visitor range

Cultural heritage setting

Job summary

Honeycomb, a well-known visitor attraction in Northern Ireland, is seeking Front of House Assistants to join its customer-focused team. You will be the first point of contact for visitors and help create a warm, welcoming experience from arrival.

Key duties include greeting guests, providing information, processing admissions and bookings online, operating a computerised till, handling cash and reconciling takings, and supporting front of house, retail and visitor services as required.

Qualifications

• GCSEs Maths and English at grade C or above, or equivalent.
• 6 months’ experience in customer service in a fast-paced, public-facing environment OR 12 months’ experience in customer service.

Responsibilities

• Welcoming visitors in a friendly, professional manner.
• Providing information and assistance to a wide range of visitors.
• Processing admissions and bookings online.
• Operating a computerised retail till system.
• Handling cash and reconciling takings.
• Supporting front of house, retail and visitor services as required.
• Dealing with customer enquiries professionally.
• Ensuring an accessible, inclusive visitor experience.
• Maintaining presentation in front of house areas.
• Working as part of a team or independently when needed.
• Using IT systems including Outlook, Word, Excel and Teams.
• Supporting the wider team during busy periods, events and high visitor numbers.
• Working the rota, including weekends, evenings and bank/public holidays.

Skills

Customer service

Cash handling

IT tools

Bookings system

Retail tills

Teamwork

Flexible hours

Education

GCSEs Maths & English

Tools

Microsoft Outlook

Word

Excel

Teams

Job description

The Company

Our client is a well-known visitor attraction with a strong focus on Northern Ireland's heritage, culture and history. Welcoming visitors from across Northern Ireland, the UK and further afield, the organisation provides an engaging and memorable experience for a wide range of audiences.

They are looking for enthusiastic and customer-focused Front of House Assistants to join their team and help ensure every visitor receives a warm, welcoming and exceptional experience.

The Role

As a Front of House Assistant, you will be one of the first points of contact for visitors and will play an important role in creating a positive experience from the moment they arrive.

This is a busy, public-facing role and would suit someone who enjoys working with people, is confident in a fast-paced environment and takes pride in delivering excellent customer service.

Key responsibilities will include:

• Welcoming and assisting visitors in a friendly and professional manner.

• Providing information and assistance to a wide range of visitors.

• Processing admissions and bookings using online booking and admissions systems.

• Operating a computerised retail till system.

• Handling cash, counting takings and reconciling daily receipts.

• Supporting front of house, retail and visitor services activities as required.

• Dealing confidently and professionally with customer enquiries.

• Helping to ensure the visitor experience is accessible, inclusive and welcoming to all.

• Maintaining a high standard of presentation across front of house areas.

• Working effectively as part of a team while also using initiative and working independently when required.

• Using a range of IT systems and programmes, including Microsoft Outlook, Word, Excel and Teams.

• Supporting the wider team during busy periods, events and high visitor numbers.

• Working flexibly as part of a rota, including weekends, evenings and bank/public holidays.

The Person

Essential Criteria

Candidates must meet the following criteria:

• A minimum of 2 GCSEs at Grade C or above in Maths and English (or equivalent) and 6 months' experience working in a customer service role within a fast-paced, public-facing environment, OR 1 year's experience working in a customer service role within a fast-paced, public-facing environment.

• Genuine enthusiasm and passion for delivering exceptional customer service to a wide range of people.

• Experience using an online bookings and admissions system or computerised retail till system.

• Experience working in a similar environment with high customer numbers.

• Experience working effectively both within a team and independently as part of a team, demonstrating a high level of self-motivation.

• Previous experience of cash handling, counting cash and reconciling takings.

• Experience effectively using a range of IT tools and programmes, including Microsoft Outlook, Word, Excel and Teams.

• Availability to work flexible hours as part of a rota, including weekends, evenings and bank/public holidays.

Package & Benefits

• 24 hours per week.

• Rota-based working pattern.

• Varied and engaging front of house role within a busy visitor attraction.

• Opportunity to work in a customer-focused environment with a diverse range of visitors.

• Experience within a well-established cultural and heritage organisation.

Shift Pattern

The role operates on a four-week rota:

Week 1: Tuesday, Wednesday, Saturday and Sunday

Week 2: Wednesday and Friday

Week 3: Tuesday, Wednesday, Saturday and Sunday

Week 4: Wednesday and Friday

Please note that flexibility is required to work weekends, evenings and bank/public holidays as part of the rota.