Front Of House Assistant

Edyn; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Ember Locke Kensington is seeking a Front of House Assistant to warmly welcome guests and deliver exceptional service throughout their stay. You’ll assist with check-ins, check-outs, reservations, and guest support while contributing to a vibrant hotel experience in Kensington, London.

Join our team to help guests rest, work, or escape in a design-forward setting. You’ll work across restaurant, bar, breakfast, and other outlets, ensuring top-tier presentation and guest satisfaction every day.

Qualifications

• Previous hotel reception experience is required or highly preferred.
• Experience in food and beverage services is desirable.
• Experience using PMS and POS systems.

Responsibilities

• Welcome every guest with warmth, personality, and professionalism.
• Deliver seamless check-ins, check-outs, reservations, and guest support.
• Share local knowledge to enhance each stay.
• Host public spaces, creating a welcoming atmosphere and resolving guest queries.
• Provide outstanding food and beverage service across restaurant, bar, breakfast, and grab-and-go outlets.
• Maintain high standards of presentation, cleanliness, and safety.
• Support events, hotel activations, and flexible across departments.

Skills

Hospitality

Guest relations

Communication

Multitasking

Team player

Education

Previous hotel reception experience

Tools

PMS

POS systems

Job description

Front of House Assistant - Ember Locke Kensington

As a Front of House Assistant, you'll be one of the first faces our guests see, creating a warm welcome and delivering great service throughout their stay. From check-in to check-out, you'll help ensure every guest enjoys a seamless experience while supporting the wider hotel operation. If you're passionate about hospitality, enjoy working with people and thrive in a fast-paced, team-focused environment, then this is the place for you.

THE STAGE IS SET

The stage is set for something different. We don't run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere, and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given: great beds, hot showers, and genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We're on an exciting journey. Step on stage and play your part.

THE WORK IN YOUR HANDS

• Welcome every guest with genuine warmth, personality, and professionalism.
• Deliver seamless check-ins, check-outs, reservations, and guest support.
• Share local knowledge and personalised recommendations to enhance every stay.
• Host our vibrant public spaces, creating a welcoming atmosphere and resolving guest queries with confidence.
• Provide outstanding food and beverage service across our restaurant, bar, breakfast, and grab-and-go outlets.
• Keep our hotel looking its best, maintaining high standards of presentation, cleanliness, and safety.
• Support events, hotel activations, and work flexibly across departments to meet the needs of the business.
• Be a collaborative team player who brings energy, positivity, and a passion for creating unforgettable guest experiences.

Naturally, this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

THE FIRE YOU CARRY

• Passion for hospitality and delivering memorable guest experiences.
• Positive, energetic, and adaptable personality.
• Strong communication skills and confidence in guest interaction.
• Ability to multi-task and remain calm under pressure.
• Willingness to learn across multiple operational areas.

YOUR PROVEN TRACK

• Previous hotel reception experience.
• Experience in food and beverage services is desirable.
• Experience using PMS and POS systems.

WHAT WE LOOK FOR

We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can't. There's no single template for success here, just the right approach and willingness to grow.

Property: Ember Locke Kensington
Position: Front of House Assistant
Department: Operations / Front Office
Location: Kensington, London