Front of House Assistant - Nights

Hospitaliti; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Locke London in London is seeking a Front of House Assistant - Nights to welcome guests, manage check-ins/outs, and support a vibrant hospitality operation. You will share local recommendations, assist across restaurant, bar and breakfast outlets, and help maintain the hotel’s high standards of presentation and service.

The role emphasizes guest-centric hospitality, adaptability, and teamwork in a fast-paced environment, with opportunities to contribute to events and activations.

Qualifications

• Previous hotel reception experience.
• Experience in food and beverage services is desirable.
• Experience using PMS and POS systems.
• Experience in hospitality industry is preferred.

Responsibilities

• Welcome guests with warmth, personality and professionalism.
• Deliver seamless check-ins and check-outs, reservations and guest support.
• Share local knowledge and personalised recommendations.
• Host public spaces, creating a welcoming atmosphere and resolve guest queries.
• Provide food and beverage service across restaurant, bar, breakfast and grab-and-go outlets.
• Maintain high standards of presentation, cleanliness and safety.
• Support events and hotel activations and work flexibly across departments.
• Be a collaborative team player with energy and positivity.

Skills

Guest interaction

Communication skills

Multi-tasking

Adaptability

Tools

PMS systems

POS systems

Job description

edyn is hiring through Hosco in London.

FRONT OF HOUSE ASSISTANT - NIGHTS LOCKE LONDON ALDGATE

As a Front of House Assistant - Nights, you'll be one of the first faces our guests see, creating a warm welcome and delivering great service throughout their stay. From check-in to check-out, you'll help ensure every guest enjoys a seamless experience while supporting the wider hotel operation. If you're passionate about hospitality, enjoy working with people and thrive in a fast-paced, team-focused environment, then this is the place for you.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part.

THE WORK IN YOUR HANDS

• Welcome every guest with genuine warmth, personality and professionalism.
• Deliver seamless check-ins, check-outs, reservations and guest support.
• Share local knowledge and personalised recommendations to enhance every stay.
• Host our vibrant public spaces, creating a welcoming atmosphere and resolving guest queries with confidence.
• Provide outstanding food and beverage service across our restaurant, bar, breakfast and grab-and-go outlets.
• Keep our hotel looking its best, maintaining high standards of presentation, cleanliness and safety.
• Support events, hotel activations and work flexibly across departments to meet the needs of the business.
• Be a collaborative team player who brings energy, positivity and a passion for creating unforgettable guest experiences.

Other duties as may be reasonably required will form part of this job description.

THE FIRE YOU CARRY

• Passion for hospitality and delivering memorable guest experiences
• Positive, energetic, and adaptable personality
• Strong communication skills and confidence in guest interaction
• Ability to multi-task and remain calm under pressure
• Willingness to learn across multiple operational areas

YOUR PROVEN TRACK

• Previous hotel reception experience
• Experience in food and beverage services is desirable
• Experience using PMS and POS systems

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by edyn.