Front of House Assistant

TN United Kingdom; Northampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Front of House Assistant for a luxury brand in a vibrant environment. This role is essential in creating a welcoming atmosphere for members and guests, ensuring exceptional service at the forefront of operations. You will engage with a diverse clientele, manage administrative tasks, and support events while fostering a collaborative culture. With a focus on member satisfaction, you will be part of a purpose-driven organization that values kindness and teamwork. If you are organized, passionate about people, and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Access to Betterspace mental health platform

Two volunteer days annually

Perks via Lumina (e.g., Cycle to Work)

Membership to work and clubspaces

Unlimited free coffee, tea, and fruit

Monthly team lunch

Company and regional meet-ups and events

Qualifications

• Strong presence at the front desk with a passion for people.
• Experience in coworking, events, luxury retail, or hospitality.

Responsibilities

• Provide a warm welcome and manage member engagement.
• Handle check-in/out, coordinate guest arrivals, and manage bookings.
• Monitor building standards and maintain reception tidiness.

Skills

Customer-facing/service experience

Proficiency in Microsoft Office

CRM systems experience

Strong organizational skills

Fluent in spoken and written English

Excellent customer care skills

Tools

Office RnD

HubSpot

Job description

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Front of House Assistant for a B Corp Certified business – Milton Keynes based

DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves. They host company events, networking opportunities, and a high-end location to socialise and work remotely.

The Front of House Assistant will be the face of the site, with a strong presence at the Front Desk. You will be responsible for ensuring all members and guests have a positive first (and last) impression of the building. The role is vital to the success of each location and involves working within a cohesive team dedicated to providing exceptional service.

You must be passionate about people, highly organized, and committed to delivering a 5-star customer service experience.

Key Responsibilities:

• Provide a warm, friendly welcome to members, guests, colleagues, and visitors
• Deliver a ‘members first’ service to meet/exceed KPIs and support member engagement programs
• Manage opening/closing procedures, including security measures
• Encourage use of member app and other technology to boost engagement
• Handle ‘move-in’ administration for new members
• Check-in/out, day pass, and Flex Members
• Coordinate guest and tour arrivals
• Manage meeting room bookings and collaborate with SCM on events
• Maintain members portal and promote app usage
• Order supplies for socials and events, monitor stock levels, and handle receipts in Xero
• Monitor and respond to emails and inquiries
• Notify members of deliveries and manage access passes
• Communicate with members via newsletters and digital screens
• Assist with viewings and onboarding sessions
• Conduct morning walkthroughs and address issues
• Monitor building standards and report operational issues
• Maintain tidiness of reception and communal areas

Skills & Personality:

• Customer-facing/service experience, ideally at front desk/reception
• Experience in coworking, events, luxury retail, hospitality, or members clubs
• Experience in start-up/SME or purpose-driven businesses
• Proficiency in Microsoft Office and CRM systems like Office RnD or HubSpot
• Strong organizational skills and ability to prioritize in a fast-paced environment
• Fluent in spoken and written English
• Excellent customer care and relationship-building skills

Benefits:

• 25 days annual leave plus bank holidays
• Access to Betterspace mental health platform
• Two volunteer days annually
• Perks via Lumina (e.g., Cycle to Work, gym memberships, medicash, pension)
• Membership to work and clubspaces
• Unlimited free coffee, tea, fruit, and monthly team lunch
• Copy of our book and related training
• Company and regional meet-ups and events

Our client fosters a culture of action, seeking passionate, kind, and collaborative individuals to join their team.