Front of House Assistant

TN United Kingdom; Dumfries; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player in health and wellness is seeking a Front of House Assistant to provide exceptional customer service. In this role, you'll be the first point of contact for guests, ensuring a warm welcome and seamless experience. Your strong interpersonal skills and genuine passion for wellness will help create memorable moments for guests. Join a dedicated team in a serene environment where your contributions will make a difference. With flexible hours and a range of perks, this opportunity is perfect for those looking to thrive in a supportive atmosphere.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted Spa Treatments - 30%

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP Services

Length of Service Awards

Staff Awards and Bonuses

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Genuine passion for health, wellness, and customer service.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage emails, phone calls, and face-to-face queries.
• Handle guest inquiries about spa services, treatments, and products.

Skills

Interpersonal Skills

Communication Skills

Organisational Skills

Customer Service

Multitasking

Education

Experience in receptionist or customer service role

Tools

Booking Systems

Basic Computer Skills

Job description

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Job Title :

Front of House Assistant (Maternity cover)

Hours :

24 hours per week

Rate of Pay :

£ per hour

Location :

Dumfries

Are you a warm personality with natural organisational skills? Are you passionate about wellness and providing exceptional customer service? Bannatyne, a leader in health and wellness, is seeking a welcoming and efficient Front of House Assistant to join our team. If you're ready to make a positive first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave, increasing with tenure
• Free gym membership
• Complimentary gym membership for another person (after 2 years of service)
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products
• Discounted Meals and Beverages - 50% in cafe/bar
• Career & Personal Development training
• Mental Health, Well-Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests warmly and professionally
• Manage emails, phone calls, and face-to-face queries
• Prepare and serve beverages and light snacks (if applicable)
• Manage spa bookings and appointments efficiently
• Handle guest inquiries about spa services, treatments, and products
• Process payments and manage the reception area
• Promote spa services, special offers, and retail products
• Keep the reception area clean, tidy, and inviting
• Coordinate with Spa Therapists and staff for seamless service
• Log visitors, including contractors and guest passes
• Undertake all relevant training for the role

What we are looking for:

• Strong interpersonal and communication skills with a customer-focused attitude
• Genuine passion for health, wellness, and customer service
• Excellent organisational skills and ability to multitask
• Ability to establish rapport, build trust, and demonstrate credibility
• Flexible working hours, including weekends and holidays (start to finish)

Experience in a receptionist or customer service role, preferably in hospitality, is desirable. Proficiency with booking systems and basic computer skills is a plus.

Why Bannatyne?

Bannatyne is renowned for excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact, setting the tone for our guests' experience. Work in a serene environment with a dedicated team committed to making a difference.

Ready to represent Bannatyne and create memorable guest experiences? Apply now and join our friendly team!

Join Bannatyne, where your friendly smile and exceptional service will leave a lasting impression!