Front of House and Facilities Coordinator

Mewburn Ellis; Greater London; Híbrido; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Blended office and home working

Flexible working hours

30 days leave

Cycle to work scheme

Healthcare Cash Plan

Enhanced family leave

Pension plan

Discretionary bonus scheme

Electric Car Scheme

Workplace ISA

Care concierge

Descripción de la vacante

Mewburn Ellis is recruiting for a Front of House and Facilities Coordinator in London. The role covers reception, facilities coordination and general office administration with a focus on delivering high-quality support across the firm.

The successful candidate will manage the reception, coordinate meeting rooms, liaise with contractors, and support on-site events while maintaining Health and Safety standards. A customer-focused, organised approach with strong IT skills is essential.

Formación

• Experience in front of house, reception, office administration and events.
• Strong customer service focus with keen attention to detail.

Responsabilidades

• Welcome visitors professionally at the office and manage the reception area.
• Maintain tidy, compliant meeting rooms and general office spaces.
• Coordinate meetings and events, including room setup and registration.
• Liaise with landlords and suppliers for facilities maintenance and services.
• Arrange H&S training and ensure staff training is up to date.
• Support on-site events with marketing and BD teams.
• Coordinate room setup, catering and entertainment with external providers.

Conocimientos

Customer service

Organised

Multitasking

IT skills

Herramientas

MS Office

Descripción del empleo

Front of House and Facilities Coordinator - London

Mewburn Ellis is the forward-looking IP firm. We work with organisations building the brands and technologies that will define tomorrow. We help them use their intellectual property to navigate that journey, to imagine, plan, nurture, protect and deliver their innovations to market.

We strive for quality in everything we do, this includes fostering high-quality careers for our people. We want all colleagues to have long-lasting careers, that will stretch, challenge and reward them. We have a culture that is open, inclusive and centred on learning and our goal is to help every individual reach their potential.

There has never been a more exciting time to join Mewburn Ellis. We are an ambitious, growing firm that puts our people at the heart of everything we do. We are proud to be recognised as a Great Place to Work\\342\\204\\242, reflecting the culture we have built together and continue to strengthen.

We are equally proud of our commitment to sustainability. Mewburn Ellis was the first intellectual property firm in the world to be awarded the prestigious EcoVadis Platinum Medal, the highest rating for sustainable business practices. We continue to retain this accreditation, reflecting our ongoing commitment to operating responsibly and creating a positive impact for our people, clients and communities.

The role

We are recruiting for an experienced office coordinator who has worked in a front of house role incorporating facilities, office administration and reception duties. The role will be based in our London office.

This is a varied role and will cover a range of duties covering general office administration, facilities, events, health and safety and reception areas in the office. Responsibilities will include, facilities coordination, working with external contractors, ensuring the office complies with all Health and Safety regulations, meeting and greeting visitors, meeting room organisation, travel bookings along with a range of general office and administrative duties and event support.

In this role we require a confident and flexible individual who can work quickly in tight deadlines with an ability to multitask daily.

The role will have a range of responsibilities which will include.

• Provide a professional and friendly welcome to all visitors to the office.
• Responsible for the reception area, conference rooms, kitchen and general office area ensuring all are kept, tidy and in good order and are compliant with all Health and Safety requirements.
• Responsible for the organisation and set up of meeting rooms and assisting with events as required, for example, client meetings, training sessions, internal meetings and examinations.
• Facilities management to include liaising with landlords as required to ensure good housekeeping/maintenance of the premises and for reporting and logging any building related problems/issues.
• Book H& S training for First Aid/Fire Wardens and ensure training always remains up to date.
• Work closely with the Marketing & Business Development team to support on-site events in our offices.
• Make logistical arrangements, including room furniture set up and liaising with external suppliers to arrange catering and entertainment.
• Set up of rooms on the day, running registration and overseeing contractors/suppliers.

This is a full-time role and will be fully office-based Monday to Friday

Working hours are 35 hours per week working a 3-week rotating pattern between the hours of 8am and 6pm with a requirement for some late evenings up to 9pm to facilitate events. (time in lieu will be given for any additional hours worked)

What’s in it for you?

We have an excellent benefit package which includes:

• Competitive salary
• A blended office and home working approach
• Flexible working hours
• 30 days leave (exc. Bank Holidays)
• Interest‑free season ticket loan
• Generous pension scheme
• Enhanced family leave
• Cycle to work scheme
• Firmwide discretionary bonus scheme
• Paid day off for charitable endeavours
• Discount Voucher Scheme
• Electric Car Scheme
• Workplace ISA
• Healthcare Cash Plan
• Care concierge

Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de‑stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about our Forward Community Programme to find out more about how we’re giving back.

About you

You will be organised and professional and will be comfortable working with pace, always maintaining accuracy. You will understand the impact of providing first class support to the business and be keen to demonstrate this. Flexible and adaptable, you’ll switch between competing priorities and demands with ease always keeping a cool‑head and a focused approach.

You will have experience of working in an office environment with a strong customer service focus. Previous front of house, reception, office administration and events experience is preferred. Ideally you will have been a role that has included facilities along with Health and Safety duties.

You will have a strong understanding of excellent customer service and the ability to meet high standards of accuracy and attention to detail.

Candidates must have good IT skills with a sound knowledge of MS Office. We use a range of in‑house IT systems for desk booking, travel booking and expenses so the ability to learn and utilise new systems and processes is important.

You will be positive and confident in your approach and able to make an excellent first impression as a key point of contact for employees, clients and other visitors to the London office.

Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we’d love to hear from you.

Your privacy

As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read our Job Applicant Privacy Policy for more details.

Information for agencies

Mewburn Ellis work with a select number of agencies to support our recruitment.

Applications will only be accepted from agencies who have been briefed specifically on this role and submitted via the ATS link.

We ask that you do not to send speculative applications, or candidate details, for this vacancy. We will reach out directly if we require additional support with this role.