Front of House Administrator

Education Partnership North East; Sunderland; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme (LGPS)

Wellbeing support

Free parking on campuses

Job summary

Education Partnership North East in Sunderland is seeking an Administrative Assistant to deliver high-quality front-line student support and first-point contact for enquiries. You will provide essential admin support to Faculty Directors and teaching staff across campuses.

Ideal candidates will have NVQ3 in Customer Service/Business Administration, GCSEs in English and Maths, strong Microsoft Office skills, and the ability to manage deadlines with discretion, safeguarding and health & safety

Qualifications

• NVQ 3 in Customer Service/Business Administration or willingness to obtain one.
• English and Maths GCSE Grade C/4 or above.
• Experience in a similar administrative role with deadlines and workload management.
• Proficient in Microsoft Office and able to interpret numerical information.
• Strong analytical skills with the ability to assimilate information and issue resolution.
• Attention to detail, confidentiality and compliance across duties.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Flexible, resilient and able to multi-task including safeguarding and health & safety responsibilities.

Responsibilities

• Provide an excellent customer experience as first point of contact for students, parents, employers and staff.
• Ensure enquiries are dealt with appropriately, timely and accurately.
• Provide high standard administrative support to Faculty Directors, Curriculum Managers, teaching staff and support departments.
• Arrange, facilitate and attend meetings with colleagues, students, parents and external agencies and record actions.
• Contribute to a front line information service for all Student Support enquiries.

Skills

Administrative skills

Microsoft Office

Communication

Time management

Analytical skills

Education

NVQ 3 in Customer Service/Business Administration

English and Maths GCSE Grade C/4 or above

Tools

Microsoft Office

Job description

ClosingDate: 23.59 hours GMT on Thursday 26 November 2026

Reference: 0887-26

About the College

Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post-16 education in the North East with approximately 14,300 students.

The College has two campuses across the city of Sunderland, offering a wide range of academic and vocational provision for school leavers and adults. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25% in the country for student achievement rates. In October 2024, we were ranked as Ofsted outstanding, and we are proud of our diverse student and staff community that provide our students with bespoke education pathways to help them achieve their future career goals.

Please see the following link to our 2024 Ofsted Report, in which we were graded as being Outstanding across all areas - Ofsted-Report-Outstanding

Our Journey & Values

As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.

Education Partnership North East 35 subscribers

To support the smooth operation of a college campus, delivering a high level of customer service to students, employers, staff and members of the public, and undertaking a wide range of administrative duties

Role Responsibilities

• Provide an excellent customer experience, acting as the first point of contact for enquiries from students, parents, employers and staff, and follow up asrequired.
• Working with colleagues, ensure all enquiries are dealt with appropriately and in a timely and accurate manner.
• Provide high standard of administrative support to the Faculty Directors, Curriculum Managers, teaching staff, support departments andstudents.
• Arrange, facilitate and attend meetings as requested with colleagues, students, parents and external agencies and record actions as required.
• To contribute to a front line generic initial enquiry information service (one stop shop) for all Student Support enquiries at a Student Service base.

Qualifications

• NVQ 3 in Customer Service/Business Administration or the willingness to obtain one
• English and Maths GCSE Grade C/4 or above
• Previous experience in a similar role with strong administrative and organisational skills, including meeting deadlines and managing workloads effectively.
• Proficient in Microsoft Office and able to interpret numerical and statistical information to produce accurate, timely outputs.
• Strong analytical skills with the ability to quickly assimilate information, identify issues, and implement effective solutions.
• High attention to detail, maintaining accuracy, confidentiality, and compliance in all aspects of work.
• Excellent communication and interpersonal skills, with the ability to work collaboratively and engage with a range of stakeholders.
• Flexible, resilient, and professional, with the ability to multitask, work under pressure, and support safeguarding, equality, and health & safety responsibilities

What's in it for you?

Join EPNE and you'll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.

• Enjoy a generous holiday allowance ranging between 35-48 days per year, plus public holidays - (Excluding Term Time Only contracts)
• Generous family leave and flexible working options (dependent on role)
• LGPS or Teacher Pensions Scheme - depending on role
• Access to myLifestyle benefits platform providing retail discounts and more.
• We offer dental, eye care & health cash plans.
• Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
• Free parking on most campuses.

Our Commitment to Diversity, Equality and Inclusion

At Education Partnership North East (EPNE), we welcome applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners and communities.

We recognise that talented individuals may not always follow a traditional career path and may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can make a positive contribution, we encourage you to apply.

As a Disability Confident Employer and Armed Forces Covenant Member, and with Ofsted Outstanding status across all campuses, we are committed to creating an inclusive, supportive, and high-performing environment where everyone can thrive.

Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.

We believe in equal opportunities and welcome applications from all sections of the community.

We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.