Front of House

Family First; Stratford-upon-Avon; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

33 Days Paid Holiday: 24 days annual +

8 bank holidays + birthday off

75% Childcare Discount

Career Growth

Supportive Culture

Company Pension

DBS Paid For

Uniform Provided

Job summary

Freshfields Nursery, part of the Family First Group, is seeking a Front of House Manager to deliver a welcoming, professional reception and support daily nursery operations. You will greet families, manage inquiries, maintain records, and assist with reports while ensuring smooth administration and occupancy targets.

The role offers part-time hours (20 per week, Monday to Thursday) on site with benefits including holiday, childcare discounts, and DBS coverage.

Qualifications

• Experience using database management systems.
• Strong administration and organisational skills.
• Ability to produce accurate reports and meet deadlines.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work independently.
• Previous experience in a nursery, school or childcare environment.
• Experience in a front-of-house, reception or office management role.

Responsibilities

• Welcome families and visitors with warmth and professionalism.
• Be the first point of contact for parent enquiries and inquiries.
• Support the Nursery Manager with admin and operational tasks.
• Maintain accurate records and database systems.
• Produce reports and ensure documentation is completed accurately and on time.
• Carry out general office duties and maintain an organised reception area.
• Help support the nursery in achieving occupancy targets.

Skills

Database management

Administration

Communication

Customer service

Multitasking

Job description

Stratford-upon-Avon, United Kingdom | Posted on 12/10/2026

Hours: Part Time (20 hours per week Monday - Thursday)

Location: Freshfields Nursery (onsite parking)

At Freshfields Nursery, we're looking for an organised, friendly and professional Front of House to become the welcoming face of our nursery. As the first point of contact for families and visitors, you'll play a key role in creating a positive experience while supporting the smooth day-to-day running of our nursery.

As part of the Family First Group, you'll join a supportive team where your contribution is valued, your development is encouraged, and every day brings the opportunity to make a difference.

We believe the best outcomes for children start with happy, supported teams. Here’s what you’ll enjoy:

• 33 Days Paid Holiday: 24 days annual leave + 8 bank holidays + your birthday off
  
• 75% Childcare Discount for your own children
  
• Career Growth: Tailored training, development and progression opportunities
  
• Supportive Culture: Friendly, inclusive team with staff socials and appreciation treats
  
• Company Pension and free on-site parking
  
• DBS Paid For: We cover the cost of your enhanced DBS check
  
• Uniform Provided: So you're ready from day one
  

The Role

As our Front of House Manager, you'll be responsible for delivering an exceptional front-of-house experience while ensuring the nursery's administration runs efficiently. You will:

• Welcome families, children and visitors with warmth and professionalism
  
• Be the first point of contact for parent enquiries, providing excellent customer service
  
• Support the Nursery Manager with key administrative and operational tasks
  
• Maintain accurate records and database systems
  
• Produce reports and ensure documentation is completed accurately and on time
  
• Carry out general office duties and maintain an organised, efficient reception area
  
• Help support the nursery in achieving its operational and occupancy targets
  

About You

You're organised, approachable and thrive in a busy environment where no two days are the same. You enjoy building positive relationships, have excellent attention to detail and take pride in delivering outstanding customer service.

• Experience using database management systems
  
• Strong administration and organisational skills
  
• Ability to produce accurate reports and meet deadlines
  
• Excellent communication and customer service skills
  
• Ability to manage multiple priorities and work independently
• Previous experience in a nursery, school or childcare environment
  
• Experience in a front-of-house, reception or office management role
  

Why Join Us?

At Freshfields, you'll be part of a caring and welcoming team where your contribution matters. As a member of the Family First Group, you'll benefit from excellent training, career development opportunities and the chance to build a rewarding long-term career within one of the UK's leading childcare providers.

Please note: We are unable to offer visa sponsorship for this role.

We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty.

Freshfields Nursery is part of the Family First Group, where we are committed to treating everyone with dignity, respect and equality. We celebrate diversity and are dedicated to creating an inclusive environment for children, families and colleagues alike. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.