Front of House

ISC group; Felsted; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Free life assurance

Parking

Contributory pension scheme (matched)

Healthcare scheme (BUPA)

Annual salary reviews

Gym and pool facilities on site

On-site Coffee Shop

Felsted Connect access

Employee discounts platform

Job summary

Felsted School is seeking a Front of House attendant for the Senior School, delivering a friendly welcome to parents and visitors and handling enquiries with efficient administrative support.

The role demands strong communication, ICT skills and a calm, proactive attitude to work with pupils and staff within a team-focused environment.

Qualifications

• Experience in administrative duties and front-of-house responsibilities.
• Excellent communication and ICT skills.
• Ability to work under pressure and in a team.
• Positive customer-service attitude and attention to detail.

Responsibilities

• Serve as the first point of contact for the Senior School visitors and callers.
• Coordinate with multiple departments and liaise with parents on important matters.
• Provide administrative support and ensure smooth front-of-house operations.

Skills

Front of House

Customer Service

Communication

ICT

MS Office

Tools

MS Office

Job description

£15.07 per hour (£13.44 per hour plus £1.63 per hour holiday pay) Permanent | Full-Time or Part-Time | Term-Time plus 2 weeks (36 weeks per year)

We have an opportunity for a suitably experienced individual with proven administrative skills to join our friendly team as Front of House.

Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1000 boys and girls aged three to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 400 staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.

The post holder is the initial point of contact at the Senior School and provides a friendly and professional welcome to parents and visitors, dealing efficiently and promptly with all enquiries and providing administrative support.

The main duties of the role are to be 'front of house' to all those who visit or contact the Senior School, providing an excellent first impression for every visitor or enquiry. The role also involves liaising with different departments within the School, and liaising with parents on important matters. It is essential that the successful person has good communication and ICT skills, a positive 'can do' attitude towards providing excellent customer service and working with young people, and the ability to remain calm under pressure. It is vital that you are able to work both under your own initiative and as part of a team, and have excellent attention to detail.

This role is a permanent position working during term-time plus 2 weeks (36 weeks per year). The role is offered on either a full-time or part-time basis:

Full-time

The full time position is 40 hours per week, Monday to Friday from 8.00am to 5.00pm, and Saturdays from 9:00am to 12:00pm (approx. 24 Saturdays per year, subject to the School calendar set annually). The salary for the full-time position is £22,774.06 per annum (including £2,452.78 holiday pay).

Part-time (job share)

There is the possibility of a job share arrangement, working Monday and Tuesday from 8.00am to 5.00pm and alternate Saturdays from 9:00am to 12:00pm (approx. 12 Saturdays per year, subject to the School calendar set annually). The salary for the part-time position is £9,218.07 (including £992.79 holiday pay).

Further information can be found in the job description.

Benefits include:

• free life assurance
• parking
• contributory pension scheme (matched at 4%)
• membership availability to the School's healthcare scheme (via BUPA)
• annual salary reviews
• free use of the Felsted Gym and pool facilities
• subsidised on-site Coffee Shop
• membership to Felsted Connect
• an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers

More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.

Closing date for receipt of applications is Wednesday 25 November 2026 at 9:00am. Interviews will be shortly after the closing date.

Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a 'culture of vigilance' to safeguard and protect all in its care, and to all aspects of its 'Safeguarding (Child Protection and Staff Behaviour) Policy'. Please note, it is an offence to apply for this position if barred from engaging in regulated activity relevant to children. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.