Front of House

German Doner Kebab; Bracknell; On-site; GBP 12,000 - 17,000; Part time

Job summary

German Doner Kebab in Bracknell is seeking a Front of House Team Member to join our fast-paced restaurant. You will be the driving force behind delivering great guest experiences and uphold our brand standards.

You will work as part of a team, assist guests with meals, take orders through the POS, deliver to kitchen, and ensure orders are accurate and neatly presented. A positive attitude and clear communication are essential to success.

Qualifications

• Strong guest-focused approach with a friendly, can-do attitude.
• Clear communication with guests and team members.
• Understanding of the menu and allergens.
• Willingness to learn and follow the GDK way.
• Ability to complete daily paperwork per GDK standards.

Responsibilities

• Assist guests in choosing meals and drinks and upsell where appropriate.
• Process guests' orders through the POS system.
• Deliver orders to the kitchen and help pack food and drinks.
• Keep guest areas clean, sanitary, and tidy.
• Greet every guest warmly and handle enquiries by phone.
• Assemble and package orders to the brand standard.
• Ensure orders are complete and ready for collection.

Skills

Guest service

Team player

Clear communication

Attentive listening

Positive attitude

Brand standards

Allergen awareness

Adapt to volume

Cross-training

Smart appearance

Job description

Front of House Team Member

Do you have what it takes to work for one of the fastest-growing restaurant brands?

The opportunity is here!

German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 150 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector, with industry-leading service levels, exceptional food, and an unforgettable experience for our guests.

Now is the time to join our team!

We are looking for Team Memberswho can grow with us and share in our success.

You will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service! Your role is very important to us here at GDK as you will be the driving force behind helping to achieve our brand standards, work within a great team, and ensure every guest leaves the restaurant having had a great experience and wants to return to us!

Here is what you need:

Restaurant Team Member Front of the house:

• Our Guest is first in everything we do.
• Have a positive “can do” attitude.
• Assist guests in choosing meals and drinks and provide additional up-sell information.
• Process guests ‘orders through the POS system.
• Deliver orders to the kitchen and assist in preparing and packing food and beverages.
• Ensure that the portion of food being packed or served looks appealing.
• Promote additional food items to compliment the guest experience & increase sales.
• Process sales, provide guests with receipts and deliver food.
• Greets EVERY guest genuinely and warmly.
• Answer the telephone and deal with an enquiry.
• Assemble and package orders to the brand standard.
• Keep all guest areas clean, sanitary, and tidy.
• Ensure that all orders are fully complete and ready to be received by the guest.
• Work to Brand standards and deliver exceptional guest service.

Key skills & knowledge needed for the job:

• Can speak clearly and listen attentively to guests and other team members.
• Has the ability to maintain a clean & smart appearance.
• Displays a positive and enthusiastic approach to all tasks.
• Exhibits a cheerful and helpful attitude and always provides excellent guest care.
• Adapts to changing business volume levels with a sense of urgency.
• Can demonstrate a complete understanding of the menu & Allergens.
• Be able to follow instructions to achieve brand standards (The GDK way).
• Ability to fill in daily paperwork in line with GDK standards.
• Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
• Believes and cares for exceptional guest service and impeccable standards.

Compensation: Minimum Wage