Front Line Delivery Officer

The Methodist Church in Britain; Compton Dando; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Local Government Pension

Flexible working arrangements

Additional leave options

Wellbeing Team

Job summary

North Somerset Council is seeking a Cat B driver for the Integrated Transport Solutions team. The role involves driving fleet vehicles to a set schedule, delivering frontline transport services, and handling payments.

The position is primarily field-based with 0-1 days in the office, with taxi licence requirements and DBS checks as part of eligibility. Applicants should demonstrate exceptional driving standards, a customer-focused approach, and a passion for public services.

Qualifications

• High standard of literacy and numeracy.
• Excellent driving standards and safe driving record.
• Ability to interact with customers and handle payments.

Responsibilities

• Operate fleet vehicles on prearranged, structured schedules to convey passengers.
• Acknowledge daily work instructions and prepare for deployment.
• Deliver frontline services following timetable or manifest.
• Report issues and incidents per council policy.
• Use ICT equipment and ticket machines to monitor services.
• Take cash and card payments.
• Perform daily vehicle checks and report defects.
• Maintain vehicle cleanliness and upkeep.

Skills

Exceptional driving

Customer focus

Public service mindset

Education

General education

Job description

Cat B driver post in the Integrated Transport Solutions team at North Somerset Council, which runs school transport and demand response transport. The work centres on driving fleet vehicles to a set schedule to carry passengers, delivering customer-focused front-line services and taking cash and card payments. Mostly field-based, with 0-1 days in the office, and a taxi licence is preferred but not essential, with training funded by the council. Fit depends on a clean driving licence and the ability to hold or pass taxi requirements, and sponsorship is not available.

What the job involves

• Operate fleet vehicles on a prearranged, structured schedule to convey passengers
• Acknowledge daily work instructions and prepare for operational deployment
• Deliver front-line services to customers in line with a journey plan, timetable or transport manifest
• Report issues, client experiences, incidents and variances under protocol and council policy
• Use ICT equipment, systems and ticket machines to allow quality monitoring of services
• Take cash and card payments
• Position, collect and return council vehicles from multiple locations
• Support upkeep, housekeeping and general maintenance of council assets where appropriate
• Complete a daily walkaround vehicle check and report defects or damage
• Report near misses and damage incurred in accidents
• Maintain a current, valid driving licence of at least Category B and submit it routinely for review
• Maintain a valid taxi licence in line with Integrated Transport Solutions requirements

Qualifications

• Good standard of general education demonstrating literacy and numeracy

Registration & licences

• Clean driving licence of at least Category B
• Ability to hold or pass taxi licence requirements

Experience

• Experience as an experienced driver

Skills & knowledge

• Exceptional driving standards
• Customer focused approach
• Passion for public services and customer care

Checks & eligibility

• Enhanced DBS certificate
• Pass a driver medical and driving assessment
• Full permission to work in the UK

Nice to have

• Taxi licence
• Flexibility to work hours outside the normal working pattern

What’s offered

• Local Government Pension
• Flexible working arrangements
• Opportunity to buy up to 10 additional days' annual leave each year
• Dedicated in-house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes
• Opportunities for professional development
• Inclusive staff groups including Carers, Disabled, LGBTQ+, REACH and Young Staff Forums
• Taxi training and all associated costs provided