Front House Leader

Pret A Manger; West of England; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early morning shift premium 3-5am

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership 50% off food + 5%

Loyalty awards

Marketplace discounts

Comfortable shoes

Job summary

Pret A Manger is hiring a Front of House Leader in the UK. You will coach and mentor shop teams, maintain high standards, and keep customers happy while delivering a warm, welcoming service. The role emphasizes leadership on the shop floor and driving day-to-day performance.

Expect a busy, dynamic environment with opportunities to grow, develop leadership skills, and participate in Pret’s renowned guest experience. This is a full-time shop-based role with competitive pay and benefits.

Qualifications

• Be kind, honest and generous, bringing warmth and your authentic self to work.
• Bring your passion for exceptional customer service and team success.
• Spread joy every day with small acts that enhance the Pret experience.
• Experience needed: lead with purpose—drive team performance, protect profit and keep customers happy.

Skills

People leadership

Customer service

Team motivation

Hospitality mindset

Job description

Unit 18Cribbs Causeway Regional Shopping Centre, PatchwayBristolBS34 5DG

Hello, we’re Pret

Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board.

Growing good things

Premises: unit 18 cribbs causeway regional shopping centre, patchway, bristol bs34 5dg. Bringing fresh experience to the community.

Our Teams

85% of our Managers and 25% of our Support Centre teams started on the shop floor. How far could a Pret career take you?
Our shops are powered by caring, hardworking and passionate people. Whether you’re serving customers, making coffee, preparing food or leading a team, every role plays an important part in creating the Pret experience.

Expect flexibility, opportunity and variety. Whatever your ambitions, you’ll find a place where you can make an impact and build your career with us in creating the Pret experience.

Now, on the Front of House Leader Role…

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

• Bring your passion: share our passion for exceptional customer service.

• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.

• Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Base Pay Rate:£14.10 - £14.10

The perks

• Additional £1.25 per hour Mystery Shopper bonus once training is complete
• After initial training, earn an extra £5 per hour for any shift started between 3-5am
• 28 days annual leave (pro-rata if you’re part-time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you’re working
• And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes to wear on shift

Life in Our shops

Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful.

Here, you’ll find:
- Individual ways to grow : fully funded professional qualifications, leadership development and informal and formal mentoring

• Diversity & belonging : Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
  - Community & purpose : We work together to create positive change through the Pret Foundation

We put great care into everything we do – that includes our shops and your career in them. Work here is fast-paced, but your team’s always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers.

Our values
Happy Teams Happy Customers
Amazing Standards Every day
Never Standing Still
Doing The Right Thing

The Pret interview journey

Then, if we move forward with your application, we’ll start the process with an initial phone screening. The next stage is a 60-minute shop-based interview with the General Manager and the team.

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.