Front Desk TM 4

BT Group; Ipswich; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Private GP 24/7 for you and your with/

Paid carers leave (up to 2 weeks)

Maternity/Paternity/adoption leave (18

Job summary

BT Group in London, Manchester and Ipswich is seeking a Front Desk TM 4 to join the Security Operations Team. The role is on-site across multiple locations with 07:00–19:00 Monday–Friday, and requires Developed Vetting (DV) clearance.

You will be the first point of contact for customers, colleagues and stakeholders, delivering a secure, professional reception experience. As part of a specialist security team, you will gain exposure to cyber and physical security disciplines, risk and audit

Qualifications

• DV Security Clearance is required to obtain clearance.
• Role requires on-site attendance at each shift (Mon-Fri, 07:00–19:00).
• Experience in security operations or physical security management is desirable.

Responsibilities

• Serve as Site Security Manager and first point of contact for security matters.
• Greet visitors, coordinate escorts, and manage visitor experience while maintaining security postures.
• Provide escorting duties as needed.
• Manage physical security systems (access control, badge management, alarms).
• Support security communications, briefings, education and awareness training.
• Triages security incidents within the security team across locations.
• Assist asset management and local audit requirements for assets.
• Oversee joiner, leaver and project movement through access controls.
• Conduct security audits and maintain security registers as directed.

Skills

Security operations

Physical security management

Security risk assessment

Rota adherence

Tools

Access control systems

Alarms management

Security incident response

Job description

Job Title: Front Desk TM 4

Job Function: Security

Posting Start Date: 25/08/2026

Posting End Date: 03/09/2026

Division: UK Business

Job Location: GBR Ipswich - Orion Building, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey

Advertised Salary: £44,881.00

Function: Security

Location: London, Manchester & Ipswich

Salary: £44,881

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued

About The Role

This job role can be based in London, Manchester & Ipswich. Due to security requirements, this role requires you to be located on site during your working hours. Mon-Fri 37.5.

DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

You will be working as part of a Security Operations Team under a rota arrangement, to cover all aspects of this role between the hours of 07:00 -19:00 Monday – Friday. You will be the first point of contact and meet / greet ‘front desk’, for customers, colleagues and senior stakeholders for the business unit, providing a great security experience for all.

Part of your duties will cover various security operations, providing both great developments personally, and accountabilities as a site security manager. Whilst you may have varied experience and skills within security operations, this role will look to further develop you across various security disciplines as part of your responsibilities e.g. cyber security, physical security, awareness briefings, risk, incident management, audit and compliance.

What You Will Be Doing

• Fulfilling the role of Site Security Manager, being the first point of contact for any security matter.
• Meet / greet visitors and ensure hosts are aware of their responsibilities for escorting. You will continue to oversee the management of this, adding to that visitor experience whilst managing security postures.
• Provide escorting duties, as required.
• Managing physical security systems, including access control, badge management and alarms.
• Support local security communications, briefings, education and awareness training.
• Triaging security incidents as part of the wider security team, based on location, skills and remediations.
• Support the need for asset management compliance, controlling how assets come in to and out of, our facility. Additionally support any local audit requirements for assets.
• Oversee joiner, leaver and project movement changes through physical security measures, such as access management.
• Undertake security audits and manage registers as directed.

Essential Skills/Experience

• Willing to be flexible under rota arrangements to ensure we succeed 07:00 – 19:00 Monday to Friday.
• Previous experience in security operations or physical security management is desirable.
• Previous experience in security risk, assurance or audit is desirable

Desirable Skills/Experience

• Self-managing and able to work independently with minimal supervision.
• Confident communicator, capable of engaging effectively with a range of stakeholders.
• Well-organised, with strong planning and prioritisation skills.
• Calm and resilient under pressure, maintaining performance in demanding situations.
• Able to translate complex security activities and technical concepts into clear business language.
• Skilled at tailoring communication to different stakeholders and audiences.
• Strong business awareness with the ability to align security objectives to organisational needs.
• Effective at managing multiple priorities while delivering high-quality outcomes.

Our Package

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.