Front Desk Supervisor

The Roof Gardens; Greater London; On-site; GBP 38,000 - 41,000; Full time

Benefits offered by this job

28 days holiday

Dining discount 50%

Team socials

Uniform & dry cleaning

Job summary

The Roof Gardens in London, Kensington, is seeking a confident Front Desk Supervisor to lead our Reception team and manage daily operations. You will deliver personalised, high-level service to Members and guests, ensuring VIP arrivals and events run smoothly.

The role requires leadership, excellent communication and a hospitality-first mindset, with flexibility for evenings and weekends. 28 days holiday and a suite of employee benefits accompany a strong team culture.

Qualifications

• Previous supervisory or senior Front of House experience in luxury hospitality.
• Passion for delivering personalised hospitality.
• Excellent communication and leadership skills.

Responsibilities

• Oversee day-to-day Front Desk operations and ensure professional service.
• Lead and coach the Reception team and run daily briefings.
• Coordinate VIP arrivals, guest lists and reservations to ensure exceptional welcome.
• Collaborate with Club teams for events and guest experiences.

Skills

Supervisory experience

Hospitality

Customer service

Leadership

CRM systems

Communication

Team coaching

Tools

SevenRooms

Salesforce

Fourth

Job description

Contract: Permanent
Salary: Up to £21.80 Per hour

Front Desk Supervisor | Minimum 35 Hours | Up to £21.80 per hour | Kensington

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We are looking for a confident and personable Front Desk Supervisor to lead our Reception team and oversee the day-to-day running of the Front Desk. You will play a key role in delivering exceptional, personalised experiences for our Members and guests, ensuring the highest standards of service across daily operations, VIP arrivals and Club events.

With a passion for hospitality and a natural ability to lead by example, you will support the development of your team, build strong relationships with Members and ensure every interaction reflects the unique spirit of The Roof Gardens.

Key Responsibilities

• Oversee the day-to-day running of the Front Desk, ensuring a welcoming, efficient and professional service.
• Lead and support the Reception team, providing direction, coaching and guidance throughout service.
• Coordinate VIP arrivals, guest lists, enquiries and reservations, ensuring every Member and guest receives an exceptional welcome.
• Maintain accurate Member information and reception systems, including Fourth, SevenRooms and Salesforce.
• Work closely with wider Club teams to support daily operations, special events and seamless guest experiences.
• Build strong relationships with Members, recognising their preferences and anticipating their needs.
• Ensure Member information is handled accurately and with the utmost discretion.
• Support the training, onboarding and development of Receptionists, fostering a positive and collaborative team environment.
• Lead daily briefings and communicate operational updates, events and Member priorities effectively.
• Maintain high standards of presentation, security and compliance, identifying opportunities to improve service delivery.

Skills & Requirements

• Previous supervisory or senior Front of House experience, ideally within luxury hospitality or a Members' Club.
• A genuine passion for delivering exceptional, personalised hospitality.
• Confident leadership skills, with the ability to motivate, coach and support a team.
• Excellent communication and interpersonal skills, with a natural ability to build relationships.
• Strong organisational skills and attention to detail, with the ability to remain calm under pressure.
• Experience with booking, CRM and workforce management systems, ideally SevenRooms, Salesforce and Fourth, or similar.
• A proactive mindset, with the ability to anticipate needs and resolve challenges effectively.
• Professionalism, discretion and a commitment to maintaining the highest standards.
• Flexibility to work evenings, weekends and during key Club events as required.
• Competitive salary above market rate
• 28 days holiday,plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.