Front Desk Specialist — Welcoming Experience & Admin

Kroll; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Kroll in London is seeking a welcoming Facilities front-of-house receptionist to help create a professional workplace experience for employees, clients and visitors. You will be the first point of contact, answering calls, screening and transferring, and taking messages.

You will also manage shared inboxes, coordinate meeting room bookings in Outlook, and keep reception and client areas in top condition. The ideal candidate has at least one year of relevant experience, a professional appearance,

Qualifications

• 1 year minimum experience in reception, office administration, hospitality or customer service.
• Professional appearance and commitment to exceptional client experience.
• Strong verbal and written communication skills.

Responsibilities

• Provide a warm, professional, and welcoming front-of-house experience for clients, visitors, and employees.
• Serve as the first point of contact, answering incoming calls, screening, and transferring calls, and taking messages where appropriate.
• Manage shared inboxes and respond to enquiries in a timely and professional manner.
• Coordinate meeting room bookings through Microsoft Outlook for internal and external meetings.
• Maintain reception, meeting rooms and client-facing areas to the highest standards, ensuring they are always presentable and ready for use.
• Organize hospitality requirements, including refreshments and catering for meetings and events.
• Manage courier services, mail deliveries and taxi bookings.
• Provide support for internal and external events during business hours and, when required, outside normal operating hours.
• Assist with room set-ups, furniture movements and event logistics to ensure the successful delivery of meetings and events.
• Support the wider Facilities team with administrative and operational tasks as required.
• Demonstrate flexibility and adaptability in a fast-paced environment, undertaking additional duties when needed.

Skills

Front desk

Customer service

Communication

Multitasking

Team player

Professional appearance

Tools

Outlook

MS Office

Job description

Kroll in London is seeking a welcoming Facilities front-of-house receptionist to help create a professional workplace experience for employees, clients and visitors. You will be the first point of contact, answering calls, screening and transferring, and taking messages.

You will also manage shared inboxes, coordinate meeting room bookings in Outlook, and keep reception and client areas in top condition. The ideal candidate has at least one year of relevant experience, a professional appearance,