Front Desk Representative

Herman Miller Limited; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Herman Miller Limited seeks a Receptionist for their London showroom. In this role, you will be the first point of contact for visitors, ensuring a welcoming atmosphere and managing reception and office facilities. Responsibilities include greeting customers, maintaining the reception area, and assisting with administrative tasks, requiring strong customer service and organizational skills.

Qualifications

• Previous experience in a Reception and/or Hospitality role.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Excellent organizational and communication skills.

Responsibilities

• Welcome customers and create a positive showroom atmosphere.
• Manage the reception area and ensure it is tidy and organized.
• Respond to inquiries and assist visitors.

Skills

Organizational skills

Communication

Customer service

Time-management

Proactivity

Tools

Microsoft Office Suite

Job description

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Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job summary

You will be the “face” of the company for all visitors and will be responsible for the first impression we make. Operating as part of the Facilities team, you will be responsible for the presentation of the showroom and reception. Assist with the day-to-day office facilities and administrative tasks which are both scheduled and reactive to maintain the smooth running and quality service of the London showroom.

Specific responsibilities

• Welcome customers and create a positive showroom atmosphere.
• Act as the company's face, greet customers warmly and provide assistance when they call or enter the building.
• Respond to any inquiries, give instructions, and notify staff when someone is coming to see or meet them.
• Take messages and make sure they are promptly forwarded to the relevant staff member.
• Manage the building log of who is entering and exiting the building.
• Inform front building reception of all the visitors and record them on the system.
• Ensure that the reception area is kept tidy and clutter-free.
• Make sure the kitchen area is always maintained tidy and clean, and that the coffee machine is stocked, cleaned, and serviced on a regular basis.
• Assist with moving furniture and set up the main area for training sessions and events.
• Provide catering and refreshments for any major events and clean up as soon as possible.
• Maintain and arrange all brand finishes, update as needed.
• Accept deliveries and mail, sort them so that the correct individuals receive them, and arrange for outgoing mail and parcels to be picked up.
• To be customer focussed at all times, by being approachable and exceed expectations.
• Build relationships with internal employees and other departments.

Company requirements

Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own, employees, contractors, and visitor safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999

Compliance; ensure compliance with business systems, processes, certification schemes, regulations, and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.

Job holder requirements

• Ideally having previous experience in a Reception and/or Hospitality role.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Time-management skills, with the ability to prioritize tasks.
• Excellent communication and customer service skills.

Company values

Leadership – leading by example

Purpose – energy and drive

Beliefs – integrity and trust

Design – problem solving

Connections – relationships

Performance – achieve standards

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.