Front Desk & Patient Services (12-Month FTC)

Hartlepool & Stockton Health Ltd; Tees Valley; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Opportunities for personal and profess

Job summary

Hartlepool & Stockton Health Ltd invites applications for a friendly and resilient Receptionist to join our GP practice team on a 12-month fixed-term maternity cover contract. You will provide a high-quality reception and administrative service to patients and staff across Hartlepool and surrounding sites. The role includes booking appointments, using SystmOne, and supporting clinicians.

We value a positive, compassionate approach and offer training from day one. DBS checks are required.

Responsibilities

• Provide a professional, courteous first point of contact for patients in person, by telephone, and online.
• Book and manage patient appointments, including home visits and interpreter services.
• Process prescription requests and patient registrations.
• Use SystmOne clinical system (training provided) to manage patient records accurately and confidentially.
• Support clinicians with administrative tasks, including scanning and filing.
• Manage general reception duties, such as sorting post, maintaining supplies, and keeping work areas tidy.
• Recognise urgent or emergency situations and take appropriate action.
• Signpost patients to the most appropriate services in line with practice protocols.

Job description

Hartlepool & Stockton Health Ltd invites applications for a friendly and resilient Receptionist to join our GP practice team on a 12-month fixed-term maternity cover contract. You will provide a high-quality reception and administrative service to patients and staff across Hartlepool and surrounding sites. The role includes booking appointments, using SystmOne, and supporting clinicians.

We value a positive, compassionate approach and offer training from day one. DBS checks are required.