Front Counter Assistant (Mold)

North Wales Police; Mold; On-site; GBP 21,000 - 27,000; Full time

Job summary

North Wales Police in Mold is seeking a Front Counter operative to maintain an effective Reception Service and Enquiry Counter. You will handle general enquiries from the public both in person and via telephone/email, and ensure secure control of entry and exit from the building.

The role requires NVQ level 3 in Business Administration/Customer Care or equivalent, intermediate IT skills, and clerical experience with adherence to Force Procedures.

Qualifications

• NVQ level 3 or equivalent qualification in Business Administration/Customer Care and/or an equivalent amount of proven experience of dealing with members or the public/other agencies that incorporates communication via the telephone and face to face.
• The use of information technology to an intermediate level that includes inputting/typing skills and working knowledge of Microsoft Office applications.
• Clerical/administrative experience to include the recording and cross-referencing of information and thereafter following Force Procedures.
• The applicant must hold a Current Driving Licence and must be able to travel force wide as this post is peripatetic

Responsibilities

• To maintain an effective Reception Service and Enquiry Counter at relevant Police Station(s).
• To deal with general enquiries from the public, made personally by telephone or Email.
• To maintain secure control of entry to and exit from the building.

Skills

Customer service

Communication

Driving licence

Microsoft Office

Welsh language ability

Education

NVQ level 3 in Business Administration/Customer Care

Tools

Microsoft Office

Job description

Shift Percentage 11.50%

12.50%

Agile Working Fixed - this role can only be performed from a specific location.

Part/Full Time Full Time

37

Type of Contract Permanent

Level of Welsh language ability required? 4

Closing Date

24/08/2026, 12:00

Job Advert Description

Front Counter (Mold)

Role Purpose

To maintain an effective Reception Service and Enquiry Counter at relevant Police Station(s). To deal with general enquiries from the public, made personally by telephone or Email. To maintain secure control of entry to and exit from the building.

You will be required to demonstrate in your application the minimum requirement for the role:

• NVQ level 3 or equivalent qualification in Business Administration/Customer Care and/or an equivalent amount of proven experience of dealing with members or the public/other agencies that incorporates communication via the telephone and face to face.
• The use of information technology to an intermediate level that includes inputting/typing skills and working knowledge of Microsoft Office applications.
• Clerical/administrative experience to include the recording and cross-referencing of information and thereafter following Force Procedures.
• The applicant must hold a Current Driving Licence and must be able to travel force wide as this post is peripatetic

Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.

Example Shift Pattern 1

Mon 1200-2000 (7:15)

Tue 0900-1900 (9:15)

Wed Rest Day

Thu Rest Day

Fri 1100-2000 (8:15)

Sat 0900-1800 (8:15)

Sun 0900-1900 (9:00)

Mon 0800-1700 (8:15)

Tue Rest Day

Wed 0900-1800 (8:15)

Thu 0900-1800 (8:15)

Fri 0800-1600 (7:15)

Sat Rest Day

Sun Rest Day

Competency and Value Framework (CVF) level? 1

Click here for a user guide (PDF) which will help you with our online application process.

We embrace diversity and welcome applications from everyone.