Bilingual French Support Specialist - Data-Driven

Sensor Tower; Greater London; In loco; GBP 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Zendesk experience preferred

Kibana

Salesforce

Descrizione del lavoro

Sensor Tower is seeking a Customer Support Specialist to join our team in London. You’ll be on the front lines, delivering exceptional service and resolving inquiries efficiently while engaging directly with executives from high-growth companies.

You will collaborate across product, engineering, and operations to ensure a seamless customer experience and provide feedback to shape our platform’s future. Fluency in French is required for supporting French-speaking clients and partners.

Competenze

• 4–5 years in a data analysis customer-facing role.
• Background in mobile analytics, consumer behavior, or digital advertising preferred.
• Strong focus on delivering exceptional customer experience.
• Excellent attention to detail and ability to manage multiple tickets.
• Comfortable supporting global brands across diverse markets.
• Genuine interest in building a long-term customer support career.
• Technical troubleshooting of frontend bugs or network issues.
• Ability to read and interpret data visualizations or logs for troubleshooting.
• Experience collaborating cross-functionally with Product, Engineering, or Data teams.
• Proactive in spotting recurring issues and patterns in inquiries.

Mansioni

• Provide expert support to customers and the internal sales team by responding to queries promptly and accurately.
• Troubleshoot and resolve issues by gathering technical details, reproducing problems, and using internal tools to identify root causes.
• Collaborate with cross-functional teams to escalate complex issues, log bugs, and communicate technical solutions to users of varying backgrounds.
• Provide high-priority support and platform overviews to a designated group of strategic accounts.
• Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform.
• Identify gaps in resources based on common customer pain points.
• Educate users on new updates, tools, and best practices to tailor to their use cases.
• Report on key customer service metrics and identify noteworthy trends to the Team Director.

Descrizione del lavoro

Sensor Tower is seeking a Customer Support Specialist to join our team in London. You’ll be on the front lines, delivering exceptional service and resolving inquiries efficiently while engaging directly with executives from high-growth companies.

You will collaborate across product, engineering, and operations to ensure a seamless customer experience and provide feedback to shape our platform’s future. Fluency in French is required for supporting French-speaking clients and partners.