EMEA Talent Acquisition Leader

TeleTech Holdings, Inc.; United Kingdom; Remote; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Life insurance

EAP (Employee Assistance Program)

Professional development

Employee discounts

Flexible working

Paid time off

Job summary

Percepta is seeking a Talent Acquisition Leader for EMEA, based in the UK, with onsite attendance required. You will lead recruitment delivery across the region, partner with senior leaders, and shape talent strategies across multiple countries and cultures.

This strategic leadership role manages a team of recruiters, drives sourcing innovations, and ensures best-in-class hiring practices that align with business goals. The position requires collaboration with HR and senior stakeholders.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Extensive experience leading talent acquisition teams.
• Experience recruiting across multiple countries in EMEA.
• Strong sourcing methods and candidate engagement.
• Experience with ATS and recruitment technologies.

Responsibilities

• Lead recruitment strategy and delivery across the EMEA region.
• Partner with senior leaders to understand workforce requirements.
• Manage, coach, and develop a high-performing TA team.
• Drive full-cycle recruitment for leadership and critical roles.
• Build talent pipelines for current and future needs.
• Develop innovative sourcing strategies for diverse markets.
• Monitor recruitment metrics and identify risks/opportunities.
• Ensure a positive candidate experience throughout the lifecycle.
• Collaborate with HR, Compensation, Marketing, and Operations.
• Lead employer branding and recruitment marketing across the region.
• Drive process improvements and tech adoption.
• Ensure compliance with local employment laws across countries.
• Provide regular reporting to senior leadership on hiring trends.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication

Data analytics

Project management

Cross-cultural experience

Education

Bachelor's degree or equivalent experience in HR/Business

Tools

ATS/Recruitment tech

Job description

TALENT ACQUISITION LEADER - EMEA

Please note: Applicants must be based in the UK and located within a reasonable commuting distance of one of our Percepta sites, as this role will require onsite attendance. Unfortunately, we are unable to consider candidates who are based outside of the UK.

Employment Details

Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday. Additional hours may be required based on business needs.
Location: Dunton SS15 or Daventry NN11
Travel: Up to 25% travel may be required across the EMEA region.
Salary: £44,400 per annum plus annual performance bonus and comprehensive benefits package.

Shape the Future of Talent at Percepta

At Percepta, we bring first-class service across every market we support. As our Talent Acquisition Leader for EMEA, you will play a critical role in building the talent strategies that enable our business to grow, transform, and succeed across multiple countries and cultures.

This is a strategic and hands-on leadership opportunity for an experienced talent acquisition professional who thrives in a fast-paced environment. You'll lead recruitment delivery across the region, develop innovative sourcing strategies, partner with senior business leaders, and drive best-in-class hiring practices that attract exceptional talent.

If you're passionate about talent, leadership, continuous improvement, and creating outstanding candidate and stakeholder experiences, we'd love to hear from you.

What You'll Be Doing

As the Talent Acquisition Leader for EMEA, you'll oversee regional recruitment operations while partnering closely with business leaders, HR teams, and key stakeholders to build and execute talent acquisition strategies that support both current and future workforce needs.

You’ll lead a team of recruiters, influence workforce planning, leverage data to drive decision-making, and ensure recruitment processes are efficient, scalable, and aligned with business objectives.

During a Typical Day, You'll

• Lead talent acquisition strategy and delivery across the EMEA region.
• Partner with senior leaders to understand workforce requirements and develop effective hiring plans.
• Manage, coach, and develop a high-performing Talent Acquisition team.
• Drive full-cycle recruitment for key leadership, corporate, and business-critical positions.
• Build and maintain strong talent pipelines for current and future hiring needs.
• Develop innovative sourcing strategies to attract top talent across diverse markets.
• Monitor recruitment performance metrics, identifying trends, risks, and opportunities for improvement.
• Ensure a positive, consistent candidate experience throughout the recruitment lifecycle.
• Partner with HR, Compensation, Marketing, and Operations teams on workforce planning and hiring initiatives.
• Lead employer branding and recruitment marketing activities across the region.
• Drive process improvements, recruitment technology adoption, and operational excellence.
• Ensure compliance with local employment legislation and company policies across multiple countries.
• Provide regular reporting and insights to senior leadership on hiring performance and market trends.

What You Bring to the Role

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
• Significant experience leading talent acquisition teams within a corporate, agency, BPO, contact centre, or high-volume recruitment environment.
• Experience managing recruitment across multiple countries and markets within EMEA.
• Proven success in developing and executing recruitment strategies that support business growth.
• Experience partnering with senior leaders and influencing hiring decisions.
• Strong knowledge of sourcing methodologies, talent market mapping, and candidate engagement strategies.
• Experience working with Applicant Tracking Systems (ATS) and recruitment technologies.
• Strong understanding of employment legislation, compliance requirements, and recruitment best practices.
• Experience using recruitment data and analytics to drive decision-making and performance improvements.

Skills

• Strong leadership, coaching, and team development capabilities.
• Excellent stakeholder management and relationship-building skills.
• Strategic thinking combined with strong operational execution.
• Exceptional communication and influencing skills.
• Strong problem-solving and decision-making abilities.Ability to manage multiple priorities across different regions and time zones.
• Data-driven mindset with strong analytical capabilities.
• Strong organizational and project management skills.
• High attention to detail and commitment to quality.
• Passion for delivering outstanding hiring manager and candidate experiences.

What You Can Expect

• Comprehensive health and wellness benefits
• Company pension / retirement savings plan
• Life insurance and income protection benefits
• Employee Assistance Program (EAP)
• Professional development and career growth opportunities
• Employee discounts and recognition programs
• Flexible working arrangements where applicable
• Paid time off and company-recognized holidays

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for clients across the globe. Delivered across multiple channels and languages, we bring first-class service to each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded, so people and ideas have room to grow.
• Service beyond self – We serve others, clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one, celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the country where the position is based at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.