Freight Manager

Norty; Livingston; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Norty Ltd, a leading promoter of apparel and promotional clothing, seeks a Freight Manager to oversee its UK and international logistics operations. You will lead a team, manage 3PL relationships, optimize stock movement and ensure compliance across bonded warehousing and customs processes.

The role emphasizes cost control, KPI-driven improvements, and close collaboration with demand planning and stock teams to support availability and replenishment strategies.

Qualifications

• Proven experience within logistics, warehousing or supply chain operations.
• Experience managing third‑party logistics providers and performance.
• Strong analytical and problem‑solving skills.
• Confident working with operational data and KPI reporting.
• Excellent organisation and prioritisation skills.
• Experience within apparel, retail or distribution environments desirable.

Responsibilities

• Lead day‑to‑day logistics operations across UK and international supply chain activities.
• Oversee inbound container planning, warehouse throughput and outbound distributor dispatch performance.
• Monitor warehouse capacity, storage utilisation and operational efficiency.
• Ensure stock movements are accurate, timely and aligned with business priorities.
• Coordinate bonded stock transfers and ensure customs/bonded compliance.
• Support customs clearance and international trade processes.
• Develop and maintain SOPs and drive continuous improvement across logistics processes.

Skills

Logistics experience

Analytical skills

Stakeholder management

Advanced Excel

Tools

Excel

Job description

NortyLtd is the management company for a portfolio of brands that are leading players in the promotional clothing industry. For over a decadeNortyhas been delivering high-quality garments to decorators and embroiderers in thePrintwearand Promotion market, catering to customers in the UK, Europe, and worldwide.

VISION–To be the world’s canvas for self-expression.

MISSION– To create incredible clothing that people love to make, sell, and wear.

VALUES

Our core values guide the way we do business. They sum up what our business stands for, influence our organisation culture and drive why we do things. It is expected that our team live and breathe the following values:

Do the right thing–We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes. Empowered individually and as a team, we make changes and take proactive decisions autonomously to do the right thing by our customers and suppliers. Our principals are never compromised.

Work together– acting as one we deliver a sum greater than our individual parts. Our varied skills and resources broaden and enhance the personalised solutions we offer distributors,customersand end users. We achieve so much more by collaborating closely with our teams, clients. and suppliers.

Do it with passion– We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it. We want to deliver unrivalled quality, value and choice that is righteach and everytime. Our passion gives us the energy,courageand care to go beyond the expected. We love what we do.

Do what you can to make the world a better place– We do what we can to make the world a better place. Continually looking for opportunities to make a positive change both near and far, breaking old patterns to deliver real improvements and lead the way.

Never stand still– Change is constant,that’swhy we never stand still – we adapt, and generate innovations based on leading the market and offering curated options, this means listening,learningand evolving. We are humble and genuine in our pursuit of being bettereveryday.

PURPOSE OF JOB

As the freight manager, you will lead Nortys' logistics team members and operations, ensuring efficient stock movement, strong service levels, cost control, and operational compliance across inbound, storage and outbound activities. This role is responsible for managing 3PL relationships, driving continuous improvement, and supporting the wider operations strategy while helping develop future in-house customs and clearance capability.

KEY TASKS & RESPONSIBILITIES

Logistics & Warehousing

• Manage day-to-day logistics operations across UK and international supply chain activities.
• Oversee inbound container planning, warehouse throughput and outbound distributor dispatch performance.
• Monitor warehouse capacity, storage utilisation and operational efficiency.
• Ensure stock movements are accurate, timely and aligned with business priorities.

Bonded Warehouse Operations

• Manage bonded warehouse processes and stock movements across UK and EU warehousing operations.
• Coordinate bonded stock transfers between EU and UK facilities while ensuring customs and duty compliance.
• Work closely with warehouse providers, freight forwarders and customs brokers to maintain accurate bonded inventory control.
• Support duty management, customs suspension processes and efficient stock flow between bonded locations.
• Develop internal knowledge and procedures relating to bonded warehousing and customs-controlled stock movements.
• Act as the primary operational contact for third-party logistics providers.
• Monitor service levels, KPIs and contractual performance.
• Challenge costs, identify efficiencies and support commercial negotiations.
• Coordinate issue resolution relating to delays, damages, shortages or service failures.

Customs & International Trade

• Support customs, import/export and freight compliance processes across UK and international shipments.
• Work alongside freight forwarders and customs brokers to ensure accurate and compliant clearance activity.
• Maintain understanding of customs documentation, commodity codes, duties, origin requirements and shipping regulations.
• Support the long-term development of an internal customs clearance capability within Norty.

Operational Planning

• Support container scheduling and inbound delivery prioritisation.
• Work closely with Demand Planning and Stock teams to support availability and replenishment plans.
• Identify operational risks and recommend corrective actions proactively.

Reporting & Analysis

• Produce and analyse logistics KPIs including:
• OTIF performance
• Picking accuracy
• Dispatch performance
• Freight and handling costs
• Customs and bonded warehouse performance metrics
• Use data to identify trends, risks and improvement opportunities.

Compliance & Process Improvement

• Ensure compliance with customs, transport and warehouse procedures.
• Support bonded warehouse and international shipping requirements where applicable.
• Drive continuous improvement across logistics processes and operational workflows.
• Maintain clear SOPs and operational documentation.

WHAT WE'RE LOOKING FOR

• Proven experience within logistics, warehousing or supply chain operations.
• Experience managing third-party logistics providers and operational performance.
• Strong understanding of freight, shipping, bonded warehousing and customs processes.
• Experience supporting international stock movements and customs-controlled inventory desirable.
• Strong analytical and problem-solving skills.
• Confident working with operational data and KPI reporting.
• Excellent organisation and prioritisation skills.
• Strong communication and stakeholder management abilities.
• Advanced Excel skills preferred.
• Experience within apparel, retail or distribution environments desirable.

KEY SKILLS

• Commercially aware and operationally focused.
• Proactive and solutions-driven.
• Strong attention to detail.
• Calm under pressure and able to manage changing priorities.
• Collaborative approach with internal teams and external partners.