Freight Forwarder

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Multimodal Operator to join their dedicated Automotive team. In this role, you will thrive in a fast-paced environment, orchestrating the movement of goods across international waters while ensuring exceptional support to clients. Your attention to detail and strong communication skills will be critical as you develop relationships and manage freight forwarding operations. With opportunities for training and development, this position offers a competitive salary and a respectful working environment. If you are passionate about logistics and ready to make an impact, this is the perfect opportunity for you.

Benefits

Competitive salary with biannual bonus

Gym membership discounts

Health cash plan

Electric Vehicle car scheme

Free parking

Respectful working environment

Training and development opportunities

Qualifications

• Minimum of 2 years’ experience in freight forwarding.
• Strong verbal and written communication skills.

Responsibilities

• Develop relationships to ensure high customer service.
• Arrange haulage and ensure documentation is correct.
• Communicate effectively with overseas agents and clients.

Skills

Freight Forwarding

Customer Relationship Management

Communication Skills

Problem-Solving

Attention to Detail

Education

Experience in Freight Forwarding

Tools

ERP Systems

SAP

Job description

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Powered by industry-leading Metro technology, Metro delivers import/export air, ocean, and road freight forwarding, supply chain management, logistics, and specialized services in retail, manufacturing, and chemicals.

At Metro, it’s our innovative technologies, pushing of boundaries, and most importantly, our employees that set us apart.

Metro is seeking a Multimodal Operator to join our dedicated Automotive team. If you thrive in a fast-paced, dynamic environment, then we want to hear from you. You will be at the forefront of our mission to provide exceptional support to our clients and will play a pivotal role in orchestrating the movement of goods across international waters, ensuring they reach their destinations safely, efficiently, and on time. Your attention to detail, strong communication skills, and ability to adapt to ever-changing situations will make you an essential part of our team.

Key Responsibilities

1. Develop and build relationships to ensure a high level of customer service is provided to clients.
2. Freight is moved to customer specifications, on time with all the necessary customs and legal documentation, and a record is kept of all daily events and interactive reports.
3. Arrange haulage with shipping line/hauliers.
4. All freight is invoiced and checked prior to dispatch.
5. Ensure pre-alert documents are on hand as required.
6. Requests and queries are resolved and actioned quickly and efficiently.
7. Communication with overseas agents, customers, and suppliers is clear, precise, and effective to ensure that the freight is moved as per customer requirements.
8. Use customer ERP and SAP systems as and when required.
9. Accurate & timely reporting to department manager.
10. Ensure all documentation is correct.
11. Take ownership of own training and development so as to continuously improve and develop, including training new starters where required.

What we’re looking for

1. A minimum of 2 years’ experience in freight forwarding.
2. Export experience involving shipments to global destinations and working with clear operating procedures.
3. Familiarity with the use of all forms of haulage, sea, road, rail, and air for ADR and IMDG shipments.
4. Experience of managing client/customer relations with strong verbal and written communication.
5. The ability to grow repeat business and develop new opportunities.
6. International experience and exposure plus the ability to work with a global network of agents, suppliers, shipping lines, hauliers, and rail and air lines in other countries.
7. Experience of working in a high-pressure environment whilst retaining the capacity to remain calm under pressure and resolve problems and challenges efficiently.
8. The ability to prioritise a large number of tasks to ensure accuracy and deliver results with great attention to detail and a high sense of urgency.

Why choose Metro?

1. Competitive salary including a bonus which is paid twice a year!
2. Access to our benefits, discounts, and wellness platform including offers on gym memberships, a wide range of restaurants, retail, and much more.
3. Health cash plan.
4. Octopus Electric Vehicle car scheme.
5. Free parking.
6. Respectful working environment.
7. Plenty of opportunities for training and development.