Freight Customer Service Specialist

DFDS; Whitfield; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join DFDS as a Freight Customer Service Specialist, crucial for ensuring seamless client experiences in logistics. This role involves customer communication, freight operations management, and compliance assurance, providing an excellent opportunity to grow in a fast-paced environment.

Benefits

Life assurance cover

Contributory pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Full employee assistance programme

Retail discounts

Cashback on health care

Access to Wellbeing platform

Mental health first aid access

Qualifications

• Confident and enthusiastic with excellent communication and organizational skills.
• Detail-oriented and customer-focused.
• Professional attitude under pressure.

Responsibilities

• Provide professional support for customer inquiries and shipment tracking.
• Handle specialized cargo and compliance with regulations.
• Prepare service reports to monitor performance.

Skills

Communication

Organizational

Customer Service

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Customer Service Specialist.

Be part of the movement – and play your part.

About the role

As a Freight Customer Service Specialist, you will play a key role in ensuring a seamless and professional experience for our clients, acting as a central point of contact for customer support and logistics coordination. This role requires a proactive and detail-oriented individual capable of managing a variety of tasks related to freight operations, customer communication, and regulatory compliance. Your contribution will be vital in maintaining service standards, resolving customer issues, and supporting operational efficiency across departments. This role requires you to work Monday to Friday on a rotational shift pattern between 07:30am – 18:00pm.

You will be responsible for

• Providing timely and professional support to customers by addressing general enquiries, shipment tracking, and documentation assistance.
• Handling specialized cargo requirements including hazardous goods, abnormal loads, and customs clearance, ensuring compliance with all regulations.
• Preparing and compiling service reports to monitor performance and identify areas for improvement.
• Liaising with Port Authorities, Government Agencies, and internal teams to facilitate efficient freight handling and issue resolution.
• Communicating proactively with customers through regular updates, service notifications, and follow-ups to ensure satisfaction and foster loyalty.

About you

You are a confident and enthusiastic individual with excellent communication, organizational, and customer service skills. While prior knowledge of hazardous cargo and experience in the shipping or freight industry would be advantageous, it is not essential—we are committed to providing training to help you develop a high standard of knowledge in this area.

You take pride in being detail-oriented and customer-focused, with the ability to handle multiple tasks efficiently. You are comfortable using basic computer programs such as Word and Excel, and you’re eager to learn and grow within a dynamic, fast-paced environment.

A true team player, you thrive in collaborative settings but also work well independently, showing initiative and ownership of your responsibilities. You remain calm under pressure, always maintain a professional attitude, and are dedicated to delivering excellent service to both customers and colleagues.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Breeze, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.