Freight Customer Account Manager

Irlam Associates; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in Bolton is seeking a Freight Customer Account Manager to manage customer accounts and generate new business. The ideal candidate will have at least 3 years of experience in the logistics industry, strong interpersonal skills, and a proven ability to build professional relationships. This role requires attention to detail and effective problem-solving skills to ensure excellent customer service.

Qualifications

• Minimum 3 years’ experience in logistics or freight industry.
• Experience with Irish logistics is essential.

Responsibilities

• Manage existing customer accounts and liaise with key contacts.
• Generate new business in line with KPIs.
• Handle customer queries and oversee bookings.

Skills

Interpersonal skills

Problem-solving skills

Attention to detail

Time management skills

Job description

Freight Customer Account Manager

Our client is well established and going from strength to strength. This is a key role working Mon-Fri with an established and successful team based at their main office in Bolton.

1. Manage existing customer accounts from start to finish, liaising with key contacts regularly to ensure their needs are met daily.
2. Generate new business in line with KPIs and business objectives.
3. Arrange and attend client visits/appointments as appropriate or as requested by SLT.
4. Maintain and update all documentation and CRM system daily to reflect current information.
5. Follow up on leads and referrals to maximise opportunities.
6. Build and maintain strong professional relationships with customers and suppliers.
7. Stay updated on logistics industry and freight forwarding developments.
8. Handle customer queries such as price requests, shipment updates, and bookings.
9. Oversee and manage all customer bookings and related administration.
10. Collaborate with management to develop and implement the company’s strategic plan.
11. Represent the business professionally at all times.
12. Use problem-solving skills and initiative to resolve issues, ensuring excellent customer service.
13. Perform any other reasonable requests by management.

About the Candidate:

1. Minimum 3 years’ experience in logistics or freight industry.
2. Reside within a 10-mile radius of the head office and have own transportation.
3. Proven ability to generate new business and manage existing accounts successfully.
4. Experience with Irish logistics is essential.
5. Freight forwarding experience is desirable.
6. Excellent interpersonal skills and ability to build professional relationships.
7. Attention to detail, computer literacy, and time management skills are essential.

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