Freelancer Florist

FLOWERBX; Greater London; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

£20 per hour

30-minute paid lunch break

Use of staff canteen

Job summary

FLOWERBX was founded in London in 2016 and operates floristry studios in London, with a boutique role in a Grade-Listed London hotel. We are seeking freelance florists to commit to 2+ days per week for 3+ months, including evenings and weekends, and to participate in a 2-hour skills workshop.

You will prepare flowers, greet hotel guests, assist with installations, handle POS payments, and maintain a tidy shop while representing the FLOWERBX brand to luxury clients.

Qualifications

• Minimum 2 years floristry experience with 2+ years in a customer-facing role in floristry, events, luxury hospitality, or similar

Responsibilities

• Preparing flowers and creating hand-tied bouquets and arrangements
• Greeting and assisting hotel guests and walk-in customers, ensuring high-level service
• Assisting with preparation and maintenance of hotel and event installations
• Taking customer payments using the POS system
• Ensuring the shop area is clean and tidy at all times
• Carrying out administrative checks on quality and stock as required
• Representing the FLOWERBX brand at every customer touchpoint, upholding standards of quality, creativity and service
• Acting as a point of contact for customer enquiries across email, phone and digital channels
• Assisting with other ad hoc duties as required

Skills

Floristry

Customer service

Independence

Weekend availability

English proficiency

POS familiarity

Job description

FLOWERBX was founded in London in 2016, offering consumers and businesses the highest quality, premium-grade flowers for everything from luxury events and gala dinners to bespoke gifting, private residences and collaborations. With flower studios in West London, Manhattan, Los Angeles and Dubai, FLOWERBX has spent a decade bringing extraordinary beauty, service and style to brands and world-leading names. With clients including Gucci, Chanel and Tiffany & Co, FLOWERBX is established as the industry leader in fashion-led floral curation.

We are looking for freelance florists to join our flower boutique, based in a beautiful centrally located Grade-Listed London hotel. We're after florists able to commit to 2+ days per week for the next 3+ months, working on a rota that includes some evenings and weekends.

As part of our selection process, candidates will be asked to attend a 2-hour workshop to demonstrate their floristry skills, such as hand-tied bouquets and vase arrangements.

Requirements

• Minimum 2 year's floristry experience, plus 2+ years in a customer-facing role within floristry, events, luxury hospitality, B2C luxury retail, or a similar environment


• Confidence and skills to work independently, as you may be unsupervised in the shop at times


• Availability to work during peak periods and available for weekend work

Main Responsibilities

• Preparing flowers and creating hand-tied bouquets and arrangements


• Greeting and assisting hotel guests and walk-in customers, ensuring the highest level of customer service


• Assisting with the preparation and maintenance of hotel and event installations


• Taking customer payments using the POS system


• Ensuring the shop area is clean and tidy at all times


• Carrying out administrative checks on quality and stock, as required


• Representing the FLOWERBX brand at every customer touchpoint, upholding our standards of quality, creativity and service


• Acting as a point of contact for customer enquiries across email, phone and digital channels, resolving queries efficiently and warmly


• Assisting with other ad hoc duties as required

Skills

• Well presented, with excellent written and spoken English and communication skills


• Confident liaising with internal teams and external suppliers to resolve queries and fulfil requests


• Comfortable working both independently and as part of a team, building strong relationships with colleagues and customers


• Confident using Google Sheets, Excel and Outlook


• Highly organised, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment


• Able to stand for long periods and undertake some manual lifting

Personal Attributes

• Warm, professional and approachable, with a genuine passion for delivering exceptional customer experiences


• Calm, flexible and adaptable in a dynamic, fast-paced environment


• Comfortable working both independently and as part of a team


• Highly detail-focused and reliable


• An interest in floristry, luxury, hospitality, events or design-led brands is a plus

Benefits

• £20 per hour


• 30-minute paid lunch break


• Use of staff canteen