Freelance Onsite PC Technician (m/w/d) first and second level support

everience Germany GmbH; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in digital technology is looking for an IT Support Specialist to assist clients with first and second-level support on various devices. The role requires excellent customer service skills along with a solid technical foundation in IT support and services. The successful candidate will predominantly work onsite in Rugby, supporting a diverse user base and ensuring smooth operations for local networks and devices.

Qualifications

• At least 2 years of onsite support experience.
• Good technical knowledge of end-user services.
• Fluent in English.

Responsibilities

• Assist clients with first and second level support.
• Provide support for hardware and software incidents.
• Manage inventory and preparation for installations.

Skills

Customer Service

Technical Knowledge

Interpersonal Skills

Analytical Skills

Organized

ITIL Knowledge

Service Orientation

Tools

Windows

Office 2016 and 365

MS TEAMS

Apple iPhone

Job description

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide tailor-made solutions to meet our customers' needs, helping them build an efficient working environment tailored to user requirements through a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, and IT logistics.

Everience operates in the Benelux and internationally, with 16 sites across Europe.

The quality of our services and the technical excellence of our employees are our priorities. Everience is recruiting...

Job Description

Responsibilities

• Assist clients with first and second level support on workstations, mobility devices, and infrastructures (installations, replacements, changes, relocations, removals).
• Provide support for computer systems in case of hardware and software incidents.
• Support mobile devices (iPad, iPhone) in case of software incidents.
• Support inventory units (monitors, local printers, scanners, notebooks, docking stations) and local network printer systems.
• Receive materials and spare parts, manage inventory, prepare for installation, install, and provide feedback to customers.
• Always demonstrate excellent customer service.

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc., as well as inventory management.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT support experience in a large enterprise environment (+400 users).

Essential Experience/Skills

• At least 2 years of onsite support and customer care experience.
• Positive attitude towards customer service, interpersonal skills, service orientation, listening and analytical skills, team spirit.
• Motivated with a genuine desire to learn and improve.
• Organized, able to work independently, pragmatic, and hands-on.
• Fluent in English.

Additional Information

• Location: Rugby
• Workload: 5 days per week / 8 hours per day, on client site support.
• Freelance license and valid UK work permit required.
• All positions are open to people with disabilities.