Freelance Onsite PC Technician (m/w/d) first and second level support

Everience TUNISIA; Birmingham; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading IT support company is seeking an experienced support technician to assist clients with both hardware and software issues in a dynamic work environment. The ideal candidate will have strong technical knowledge, exceptional customer service skills, and experience in handling inventories. This full-time position requires onsite support with a workload of 40 hours per week.

Qualifications

• At least 2 years of onsite support and customer care experience.
• Fluent in English and positive attitude for customer service.
• Basic knowledge of the Apple environment (iPhone) preferred.

Responsibilities

• Assist clients with first and second-level support on workstations and mobility devices.
• Provide support for computer systems and manage inventory units.
• Demonstrate excellent customer service at all times.

Skills

Customer Service

Technical Support

Inventory Management

Windows Environment

Office 2016 and 365

Collaboration Tools

ITIL

Job description

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide tailor-made solutions to meet our customers' needs, helping them build efficient work environments tailored to user requirements through a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, and IT logistics.

Everience operates in the Benelux and internationally, with 16 sites across Europe. The quality of our services and the technical excellence of our employees are our priorities. We are currently recruiting...

Job Description

Responsibilities

• Assist clients with first and second-level support on workstations, mobility devices, and infrastructures (installations, replacements, changes, relocations, removals).
• Provide support for computer systems in case of hardware and software incidents.
• Support mobile devices (iPad, iPhone) in case of software incidents.
• Manage inventory units (monitors, local printers, scanners, notebooks, docking stations) and support local network printer systems.
• Receive materials and spare parts, prepare for installation, install, and provide feedback to customers.
• Demonstrate excellent customer service at all times.

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc., as well as inventory management.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT support experience in a large enterprise environment (+400 users).

Essential Experience/Skills

• At least 2 years of onsite support and customer care experience.
• Positive attitude for customer service, interpersonal skills, service orientation, listening and analytical skills, team spirit.
• Motivated with a genuine desire to improve and learn.
• Organized, independent worker, pragmatic, hands-on approach.
• Fluent in English.

Additional Information

• Location: Rugby
• Workload: 5 days/week, 8 hours/day on client site support.
• Freelance license.
• Valid UK work permit.

All our positions are open to people with disabilities.