Fraud Risk & Issue Management Lead

Citigroup Inc.; Belfast City District; On-site; GBP 55,000 - 75,000; Full time

Job summary

Citigroup Inc. is seeking an issue management professional to coordinate and manage high-impact remediation efforts with key stakeholders. You will ensure compliance with policy, standards, and regulatory requirements while tracking control gaps and driving timely closure of issues.

The role emphasizes investigating root causes, developing corrective action plans, and challenging processes to enable sustainable solutions with senior management involvement.

Qualifications

• Experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Strong analytical skills to evaluate complex risk and control activities.

Responsibilities

• Assist in the coordination and comprehensive management of issues with key stakeholders
• Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.
• Support key stakeholders to develop corrective action plans to address identified control gaps or failures
• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Skills

Analytical Thinking

Constructive Debate

Controls Lifecycle

Escalation Management

Governance

Issue Management

Process Design

Risk Management Lifecycle

Root Cause Analysis

Stakeholder Management

Education

Bachelor's/University degree

Tools

Microsoft Office

Job description

Citigroup Inc. is seeking an issue management professional to coordinate and manage high-impact remediation efforts with key stakeholders. You will ensure compliance with policy, standards, and regulatory requirements while tracking control gaps and driving timely closure of issues.

The role emphasizes investigating root causes, developing corrective action plans, and challenging processes to enable sustainable solutions with senior management involvement.