Fraud Operations Lead: Issue Management & Risk Controls

Citi; Belfast City District; On-site; GBP 90,000 - 110,000; Full time

Job summary

Citi Belfast is seeking a Fraud Operations Issue Management Sr. Lead Analyst (C14) to lead a large, cross-disciplinary controls team in Belfast. This full-time on-site role offers clear career growth within Citi's Controls Governance & Oversight function.

You will drive risk assessments, design and monitoring of controls, MCA attestations, and reporting, ensuring compliance with policies while delivering efficient processes and executive-ready insights.

Qualifications

• Experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

Responsibilities

• Provides leadership and direction through a large team of professionals and/or junior managers
• Drive optimization and efficiencies in projects
• Assist management in guiding and influencing decisions that conform to business objectives
• Assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
• Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
• Drive execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
• Support oversight of the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting
• Drive execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
• Responsible for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Responsible for the coordination and comprehensive management of issues with key stakeholders
• Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Develop standard and risk controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision making in line with the expectations senior of management, Board, and Regulators
• Oversee the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Skills

Analytical Thinking

Assessment

Business Acumen

Constructive Debate

Controls Lifecycle

Governance

Issue Management

Process Design

Risk Management Lifecycle

Stakeholder Management

Education

Bachelor's/Master's degree

Tools

Excel

PowerPoint

Word

Job description

Citi Belfast is seeking a Fraud Operations Issue Management Sr. Lead Analyst (C14) to lead a large, cross-disciplinary controls team in Belfast. This full-time on-site role offers clear career growth within Citi's Controls Governance & Oversight function.

You will drive risk assessments, design and monitoring of controls, MCA attestations, and reporting, ensuring compliance with policies while delivering efficient processes and executive-ready insights.