Fraud Prevention & Engagement Volunteer

Sussex Police; Horsham, Worthing, Chichester, Mid Sussex, Crawley; On-site; GBP 10,000 - 40,000; Full time

Job summary

Sussex Police is seeking a Fraud Prevention and Engagement Volunteer to assist in community engagement and fraud prevention activities. The role involves providing advice to the public, working with Neighbourhood Policing Teams, and helping to identify vulnerable victims of fraud. Volunteers can expect valuable experience, reimbursement for travel expenses, and opportunities for personal development.

Benefits

Reimbursement for travel expenses

Access to financial and mental well-being guidance

Discounts for everyday spending

On-site gym access

Qualifications

• Ability to engage with the public while representing Sussex Police.
• Experience in providing high-level customer service.
• Ability to communicate both orally and in writing effectively.

Responsibilities

• Attending engagement events and advising on fraud prevention.
• Contacting fraud victims and ensuring they receive relevant advice.
• Reviewing and categorizing victim data.

Skills

Professionalism

Confidence

Communication skills

Customer service

IT skills

Tools

Microsoft Excel

Microsoft Outlook

Job description

The purpose of the Fraud Prevention and Engagement Volunteer is:

• Providing protective messaging to victims of fraud (individuals and businesses) who have reported their crime to Action Fraud and have not received a police response, including vulnerable victims.
• Partaking in fraud prevention activities and delivering advice within the community, working alongside and supporting Neighbourhood Policing Teams and partners at events and engagement stands

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

In this role you will be

• Attending engagement events and engaging with the public to provide advice on fraud types and prevention.
• Working with Neighbourhood Policing teams and the wider police family and partners to identify locations and events to attend.
• Seeking and collating feedback from those events to inform future activities
• Contacting fraud victims via post/email.
• Ensuring victims are provided with crime prevention packages relevant to their specific needs.
• Reviewing and categorising victim data held on Excel spreadsheets.

This volunteering role is available at the following hubs, please indicate on your application form which hub you would be interested volunteering at:

West Sussex:

• Horsham
• Worthing
• Mid Sussex
• Haywards Heath
• Bognor

East Sussex:

• Lewes
• Hailsham
• Hastings
• Eastbourne
• Brighton

Skills & Experience

Professionalism, confidence and the ability to engage with members of the public whilst representing Sussex Police in the public domain.

Be approachable, confident and have the ability to retain and deliver information accurately.

Experience of dealing with members of the public and providing a high level of customer service.

The ability to demonstrate a high level of oral and written communication skills.

The ability to maintain records and documentation efficiently.

IT skills including familiarity with Microsoft Excel and Outlook.

The ability to work without direct supervision and demonstrate a high level of self-management, motivation drive and determination.

Previous experience of volunteering and/or working within a police environment or having knowledge of key fraud types and prevention advice would be advantageous but not essential.

Why Volunteer With Us?

We take pride in looking after our volunteers, through volunteering you will have the opportunity to:

• Experience policing first-hand
• Meet new people and teams
• Learn and develop your skills

We will reimburse any travel expenses you may incur whilst volunteering and we have recognition schemes in place for us to formally show our appreciation for your service.

As a police support volunteer you will have access to financial and mental well-being guidance and support, discounts for everyday spend, our on-site gyms and a range of sports clubs. Volunteering with us will also allow you to apply for other voluntary and paid positions within the Force.

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding [e-mail] to your address/contact list to ensure you receive all communications.

Reference number SYSX VOL00386

Date posted 02/06/2025

Location Multiple Locations (see advert)