Fraud Operations Performance Leader

Nationwide; Maney, Chester, Belfast City District; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Private medical insurance

A highly competitive pension

Annual performance-related bonus

Training and development

Job summary

Nationwide is seeking a Performance Manager within Fraud Operations to transform customer and operational insights into meaningful actions. You’ll work with senior leaders to strengthen fraud controls, improve customer journeys and deliver measurable improvements across the end-to-end process.

You’ll partner with operations, planning, quality, risk and supplier teams to identify opportunities, remove barriers and drive performance enhancements, while maintaining a strong customer focus and

Responsibilities

• Ensure customer-facing teams have what they need to deliver an exceptional experience.
• Identify opportunities to enhance customer journeys and strengthen operational performance.
• Influence and deliver key initiatives, simplify ways of working and drive measurable improvements.
• Lead continuous improvement and transformation initiatives from identification through to delivery.

Job description

Nationwide is seeking a Performance Manager within Fraud Operations to transform customer and operational insights into meaningful actions. You’ll work with senior leaders to strengthen fraud controls, improve customer journeys and deliver measurable improvements across the end-to-end process.

You’ll partner with operations, planning, quality, risk and supplier teams to identify opportunities, remove barriers and drive performance enhancements, while maintaining a strong customer focus and