Fraud Operations Leader — Drive Prevention & Insight

JD Sports Fashion; Rochdale; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Colleague store discount

JD gyms discount

Salary sacrifice car scheme

Job summary

JD Sports Fashion is seeking a Fraud Operations Manager at Kingsway Distribution Centre, Rochdale. Office-based role from 8:30am to 5pm, Monday to Friday, leading a team to prevent, detect, and investigate fraud across all channels while safeguarding customer outcomes and upholding governance.

You will oversee day-to-day operations, monitor key fraud KPIs, and drive continuous improvements. Strong leadership, analytical mindset, and experience with fraud systems and SQL are essential.

Qualifications

• Proven background in Fraud, Risk, E-commerce Fraud, or Loss Prevention.
• Experience leading and developing operational teams.
• Track record of delivering operational improvements and change initiatives.
• Strong analytical and problem-solving capability.
• Advanced Microsoft Excel skills.
• Experience with fraud detection systems.
• SQL knowledge desirable.
• Proven ability to coach, train, and develop individuals and teams.
• Strong communication, stakeholder management, coaching, and influencing skills.

Responsibilities

• Lead the Group Fraud Operations function, driving fraud prevention, detection, and investigation across all channels.
• Own day-to-day fraud operations, ensuring KPIs and service levels are achieved.
• Monitor fraud trends, chargeback/dispute rates, and operational performance.
• Lead high-risk and complex fraud investigations.
• Produce performance reporting and actionable insights for senior stakeholders.
• Ensure compliance with policies, regulatory requirements, and audit standards.
• Adapt controls and processes to mitigate emerging fraud threats.
• Oversee the day-to-day Fraud Operations function, ensuring performance targets, service levels, and KPIs are consistently achieved.

Skills

Fraud

Risk

E-commerce Fraud

Loss Prevention

People leadership

Excel

SQL

Stakeholder management

Communication

Analytical thinking

Coaching

Tools

Fraud detection systems

Job description

JD Sports Fashion is seeking a Fraud Operations Manager at Kingsway Distribution Centre, Rochdale. Office-based role from 8:30am to 5pm, Monday to Friday, leading a team to prevent, detect, and investigate fraud across all channels while safeguarding customer outcomes and upholding governance.

You will oversee day-to-day operations, monitor key fraud KPIs, and drive continuous improvements. Strong leadership, analytical mindset, and experience with fraud systems and SQL are essential.