Executive Director, Operations & Risk - UK

PLP Group; Greater London; On-site; GBP 140,000 - 180,000; Full time

Job summary

Klarna Financial Services UK (KFSUK) seeks a Head of Operations to own six senior manager function areas: Operations, Financial Crime, Fraud, Customer Service, Credit and Consumer Duty. You will sit on the KFSUK Board as an Executive Director, guiding governance and strategy while ensuring SLAs with outsourcing partners are met.

You will lead risk management across operations, update policies, and foster strong relationships with stakeholders across Klarna to keep the business tightly integrated

Qualifications

• 10+ years in a senior operational leadership role in UK payments/financial services.
• 8+ years overseeing service agreements and vendor management.

Responsibilities

• Hold executive accountability for Operations, Financial Crime, Fraud, Customer Service, Credit, and Consumer Duty functions.
• Sit on the KFSUK Board as an Executive Director and contribute to governance and strategy.
• Oversee intra-group service agreements and external outsourcing with SLAs.
• Identify, manage and report operational risk across the function.
• Chair Consumer Duty Forum and align policies with regulatory requirements.

Skills

Senior leadership

UK payments

Vendor management

Regulatory compliance

Stakeholder management

Board communication

Education

MBA or relevant degree

Job description

Klarna Financial Services UK (KFSUK) seeks a Head of Operations to own six senior manager function areas: Operations, Financial Crime, Fraud, Customer Service, Credit and Consumer Duty. You will sit on the KFSUK Board as an Executive Director, guiding governance and strategy while ensuring SLAs with outsourcing partners are met.

You will lead risk management across operations, update policies, and foster strong relationships with stakeholders across Klarna to keep the business tightly integrated