Complex Fraud Handler

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible hybrid working

4Cs bonus scheme

Life assurance & pension

Mental wellbeing support

25 days annual leave

Job summary

Hastings Direct is seeking a Complex Fraud Handler to manage a portfolio of complex fraud investigations across UK claims. Based in Bexhill or Leicester, you will identify fraud patterns using intelligence-led techniques and provide guidance to the team.

You’ll mentor colleagues, contribute to fraud prevention initiatives, and support litigation with evidence and witness statements as required. The role offers a flexible hybrid working arrangement.

Qualifications

• Manage and investigate a portfolio of complex and high-risk fraud cases from referral through to conclusion.
• Lead investigations involving organised fraud networks and repeat offenders.
• Utilise intelligence and data analysis to identify fraud risks and supporting evidence.
• Support fraud litigation including preparation of evidence and witness statements.
• Identify emerging fraud trends and share intelligence across the business.
• Support continual improvement of fraud processes and controls.

Responsibilities

• Manage a portfolio of complex fraud investigations.
• Identify fraud patterns using intelligence-led techniques.
• Coach and mentor team members to develop capability.
• Contribute to fraud prevention initiatives.
• Support litigation activities with evidence and witness statements.

Skills

Complex fraud investigations

High-value investigations

Organised fraud networks

Analytical thinking

Litigation support

Job description

Job Title: Complex Fraud Handler Location: Bexhill or Leicester

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

As one of our Complex Fraud Handlers, you’ll manage a portfolio of complex fraud investigations, including organised fraud networks, linked claims, staged, contrived and induced incidents, policy abuse, professional enablers and high-value claims. You’ll utilise intelligence-led investigation techniques to identify fraud patterns and provide guidance and technical support to colleagues across the team. By acting as a referral point for complex investigations, you’ll help to develop capability across the wider department through coaching, mentoring and knowledge sharing. You’ll also contribute towards fraud prevention initiatives, merging risk identification and the development of new fraud controls.

Job details – you’ll need to have demonstrable experience in:

• Managing and investigating a portfolio of complex and high-risk fraud cases from referral through to conclusion and leading investigations involving organised fraud networks, linked entities, repeat offenders and suspected fraud rings
• Utilising intelligence, data analysis, digital investigation techniques and industry intelligence to identify fraud risks and supporting evidence
• Developing robust fraud strategies that support repudiation, litigation, recovery and disruption activities where appropriate
• Supporting fraud litigation activity including preparation of evidence, witness statements and attendance at conferences, hearings and trials where required
• Identifying emerging fraud trends, modus operandi and organised activity, sharing intelligence across the business
• Supporting the continual improvement of fraud processes, controls, detection models and investigation techniques

Essential skills/experience:

• Significant experience in handling complex fraud investigations within general insurance claims, with experience in managing high value/high profile investigations
• Strong understanding of organised fraud, linked claims methodologies and fraud network investigations
• Proven ability in identifying inconsistencies across witness evidence, claims documentation, digital data and third party intelligence
• Good analytical and problem solving skills with the ability to identify fraud patterns and wider network risks
• Experience with supporting litigation including trial preparation and evidential review

Interview process

• Recruiter intro/screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits:

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories