Fraud Investigator

Secure Trust Bank; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Secure Trust Bank seeks a Fraud Investigator to join their team in Cardiff. This entry-level role involves assessing and mitigating fraud in applications, providing excellent customer service, and collaborating with internal and external parties. The position offers flexible working hours and the opportunity to grow within the company.

Qualifications

• Experience in a customer-facing role is preferred, but no specific fraud experience necessary.
• Ability to work off own initiative and prioritise workloads.

Responsibilities

• Assess potential fraud at the application stage and take mitigating actions.
• Escalate complex cases within service level agreements.
• Act as a fraud prevention contact for third parties.

Skills

Attention to detail

Strong oral communication

Strong written communication

Logical thinking

Self-motivation

Job description

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This range is provided by Secure Trust Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About The Role

We are seeking a Fraud Prevention Associate to join the team on a permanent basis.

As part of the team you will be responsible for executing the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly.

Key Responsibilities:

• Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company’s fraud prevention strategy
• Escalate complex/priority cases within SLAs
• Where required, to review and assess documentation received in line with internal and regulatory requirements
• Act as a fraud prevention point of contact for relevant third parties, including but not limited to, internal stakeholders, Cifas and SIRA
• Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and retail partners
• Be self-motivated and take accountability for own workloads with minimal supervision when required
• Flexible working environment:There are also many varied shifts available, with opening times of 8am-8pm Monday to Friday, 9am -6pm on a Saturday and 10am-5pm on a Sunday. Hybrid working can be offered to you once you have completed training.

What You Will Bring:

• Experience in a customer-facing role (no fraud experience necessary)
• Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self-development
• Logical thinker with an attention to detail
• Strong oral and written communication skills
• Ability to work off own initiative and prioritise workload
• This is a great role, if you have no prior experience in Fraud, as we are open to all different experiences!

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

About The Company

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Banking and Financial Services

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