Fraud Investigator

118 118 Money; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial service provider is seeking a dedicated Fraud Investigator to ensure the safety of its customers against fraudulent activities. This role involves critical analysis, supporting the Fraud Team in decision-making, and requires strong communication skills. Join a dynamic team focused on fostering financial well-being across the UK.

Benefits

Flexible working opportunities

Company bonus scheme

25 days' annual leave, increasing with service

Enhanced pension scheme

Employee Assistance Programme

Career progression opportunities

Qualifications

• Desire to learn and develop new skills in financial crime.
• Adaptability and enthusiasm as a team player.
• Experience with anti-financial crime systems is desirable but not essential.

Responsibilities

• Investigate potential fraudulent activity through data analysis.
• Communicate with victims and stakeholders clearly and professionally.
• Manage individual workloads to meet productivity targets.

Skills

Analytical skills

Communication

Attention to detail

Job description

Who are 118118 Money?

At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.

Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.

With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading — your next opportunity to contribute to our mission could be just a few clicks away!

What you'll be doing

The Fraud Investigator will play a key role in the prevention, detection, and investigation of fraud, supporting the Fraud & Financial Crime Manager as part of the 1st Line of Defence. This position is critical to safeguarding the business and its customers against fraud threats, including Impersonation/ID Theft, Scams, Account Takeover and Disputed Transactions. The role demands meticulous attention to detail and the ability to collaborate effectively with internal and external stakeholders.

Key Responsibilities

Fraud Investigation and Decision-Making

• Investigate potential fraudulent activity by analysing all available information, including bureau data, call recordings, contact details, bank account details, and identity documents, to reach informed lending decisions.
• Complete the review and assessment of each referred application within agreed service level agreements (SLAs).
• File relevant information on the CIFAS database in accordance with CIFAS rules.

Process Improvement and Risk Mitigation

• Follow existing fraud detection processes while proactively identifying vulnerabilities in systems.

Victim Support and Communication

• Ensure potential fraud victims are promptly informed of investigations and company conclusions.
• Communicate clearly and professionally with customers, external agencies, and senior management through written and verbal channels.

Customer Interactions

• Handle customer interactions across all channels, including phone, chat, and email, for both loans and card-related fraud or disputes.
• Provide customers and colleagues with professional, enthusiastic, and knowledgeable service at all times.

Compliance and Reporting

• Conduct all procedural checks, including system and manual reviews such as Credit Reference Bureau, CIFAS, and employment confirmation, ensuring the accuracy of information and documentation.
• Maintain up-to-date knowledge of regulatory and legislative requirements, including Money Laundering, Data Protection, Consumer Credit, Proceeds of Crime Act, and Fraud Act regulations.

Workload Management and Productivity

• Effectively manage individual workloads to ensure productivity targets are met.
• Ensure all investigations and referrals are processed accurately and efficiently.
• Occasionally Investigating potential sanctions, PEP and Adverse Media matches.

General Duties

• Undertake any other reasonable tasks as requested by management.
• Actively support the team and contribute to a collaborative working environment.

What you need:

• Prior exposure to or understanding of anti-financial crime systems and controls is desirable but not essential.
• Strong desire to learn and develop new skills within the financial crime field.
• Adaptable, flexible, and enthusiastic with a strong team player mindset.
• Computer literacy, including proficiency in MS Office applications.
• Excellent written and verbal communication skills.
• Strong analytical and decision-making abilities.

What's in it for you?

• A competitive salary.
• Flexible, hybrid working opportunities.
• Company bonus scheme - if the business does well, you should get rewarded for your hard work.
• 25 days' annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five.
• Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary.
• Eye test – you can claim a freebie each year, or if your needs change.
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing.
• A strong ethos of equality, diversity, and inclusion.
• Wide business exposure, in terms of business disciplines, projects and stakeholders.
• Direct contribution to business transformation and growth.
• Huge learning and career progression opportunities.
• Being valued as an individual from our team.
• Full training, support and mentoring to develop a successful career in financial services.

Like what you’ve heard? Great - apply now!

As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.

Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements