Fraud Advisor

JPMorgan Chase & Co.; City of Edinburgh; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Flexible working hours

Shift variety

Job summary

JPMorgan Chase & Co. in the UK is seeking a Fraud Advisor to join our First Party Fraud team.

You will apply operational and investigative expertise to detect and prevent fraud, protecting customers and the integrity of our banking services. You will screen onboarding, monitor accounts, investigate activities, and collaborate with banks and internal teams to deliver timely, accurate outcomes while staying compliant with regulations.

Qualifications

• Experience in customer operations within a bank, focused on the United Kingdom.
• Experience in complex investigations, with strong analytical thinking.
• Meticulous attention to detail and consistently high operational standards.
• Ability to work independently and partner effectively with key stakeholders to achieve positive outcomes.
• Demonstrable understanding of banking regulations, with a fraud focus.
• Strong written and verbal communication skills.

Responsibilities

• Screen onboarding applications across multiple products to mitigate risk and first party fraud.
• Monitor customer accounts and complete periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutions to highlight emerging risks and help prevent fraud.
• Investigate payment activity to identify fraud and financial crime, and take action to mitigate risk.
• Collaborate with wider fraud operations teams to support colleagues and customers, sharing clear findings and recommendations with key stakeholders.
• Stay current on fraud and scam trends, applying insights to strengthen detection and prevention.
• Own your caseload, prioritising effectively to deliver timely resolution and high-quality outcomes.
• Ensure compliance with banking regulations and internal policies, maintaining accurate documentation throughout.

Skills

Customer operations

Investigations

Attention to detail

Independent working

Banking regulations

Communication skills

Job description

Do you want to help protect millions of customers—and the integrity of the financial system? Join JPMorganChaseas a Fraud Advisor and turn sharp judgment into real-world impact.

As a Fraud Advisor in our First Party Fraudteam (UK), you’ll use your operational and investigative expertise to detect and prevent fraud—protecting customers, reducing losses, and helping deliver secure, trusted banking experiences. You’ll investigate suspected fraud, manage risk, and work closely with partners and stakeholders to drive timely, effective outcomes.

Job responsibilities

• Screen onboarding applicationsacross multiple products to mitigate risk and potential first party fraud.
• Monitor customer accountsand complete periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutionsto highlight emerging risks and help prevent fraud.
• Investigate payment activityto identify fraud and financial crime, and take action to mitigate risk.
• Collaborate with wider fraud operations teamsto support colleagues and customers, sharing clear findings and recommendations with key stakeholders.
• Stay current on fraud and scam trends, applying insights to strengthen detection and prevention.
• Own your caseload, prioritising effectively to deliver timely resolution and high-quality outcomes.
• Ensure compliancewith banking regulations and internal policies, maintaining accurate documentation throughout.

Required qualifications, capabilities, and skills

• Experience incustomer operations within a bank, focused on theUnited Kingdom.
• Experience incomplex investigations, with strong analytical thinking.
• Meticulous attention to detailand consistently high operational standards.
• Ability to workindependentlyand partner effectively with key stakeholders to achieve positive outcomes.
• Demonstrable understanding ofbanking regulations, with a fraud focus.
• Strong communication skills(written and verbal).

Preferred qualifications, capabilities, and skills

• Experience collaborating withindustry partnersto prevent fraud.
• Knowledge of currentfraud and scam trends.
• Ability to managemultiple casesand prioritise workload effectively.
• Experience infinancial crime investigations.
• Strongstakeholder managementand influencing skills.

What we offer

• Flexible working hours:35 hours per week over4 days or 5 days, with a blend ofoffice and home working.
• Shift variety:A range of shift patterns between8am and 6:00pm,Monday to Sunday.

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