Franchise Growth & Partnerships Manager

Marks & Spencer Plc; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

20% colleague discount on M&S products

Holiday allowance

Discretionary bonus schemes

Pension and life assurance

Induction and training

M&S Choices portal

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer Plc, in the United Kingdom, seeks a Franchise Account Manager to lead strategic partnerships across the Franchise estate, building growth and delivering customer outcomes.

Reporting to the Head of Franchise, you will own partner relationships, drive commercial performance, budgets and forecasts, and collaborate with Buying, Supply Chain, Marketing and Retail Ops to align with M&S priorities and sustain profitable growth.

Qualifications

• Proven experience handling commercial customer, partner or account relationships within a retail, FMCG or consumer-facing environment.
• Strong commercial acumen, with experience handling budgets, forecasts, profitability and performance metrics.
• Experience developing and delivering business plans that build value for both customers and the wider business.
• Excellent partner management, influencing and negotiation skills, with the ability to build credibility at all level.

Responsibilities

• Build and handle strategic Franchise partner relationships, leading regular business reviews and joint business planning to drive sustainable growth
• Take ownership of partner commercial performance, delivering plans that achieve sales, profit and wider business objectives
• Act as the primary commercial representative for M&S, championing our brand, products and capabilities with Franchise partners
• Lead forecasting, budgeting and business planning activities, using data and insight to support decision making and see opportunities
• Collaborate with Buying, Supply Chain, Marketing, Retail Operations and wider business teams to deliver partner strategies and unlock long-term growth

Skills

Partner management

Negotiation

Data analysis

Budgeting & forecasting

Relationship building

Strategic thinking

Tools

CRM systems

Job description

Marks & Spencer Plc, in the United Kingdom, seeks a Franchise Account Manager to lead strategic partnerships across the Franchise estate, building growth and delivering customer outcomes.

Reporting to the Head of Franchise, you will own partner relationships, drive commercial performance, budgets and forecasts, and collaborate with Buying, Supply Chain, Marketing and Retail Ops to align with M&S priorities and sustain profitable growth.