Franchise Governance & Compliance Manager

The Wonderfield Group; Greater London; On-site; GBP 50,000 - 55,000; Full time

Job summary

Wonderfield Group is a leading food business operating across the UK, Ireland and Europe, delivering authentic Asian cuisine through restaurants, retail kiosks and manufacturing. We seek a Franchise Governance Manager to oversee governance, compliance and contractual processes across the network, managing complex partner matters including disputes, entity changes, breaches and exits.

Join a fast-growing, collaborative team with CRM, documentation and automation initiatives to drive efficiency,

Qualifications

• Experience in franchise management, compliance, legal governance or multi-site operations.

Responsibilities

• Oversee franchise governance, compliance and contractual processes across the network.

Skills

Franchise management

Contract knowledge

Negotiation

Stakeholder management

Documentation drafting

Process improvement

CRM systems

Automation tools

Operations collaboration

Analytical skills

Education

Degree in Business or Operations

UK franchise best practice

CRM implementation experience

Business/Operations background

Tools

CRM systems

AI tools

Job description

About Wonderfield Group

Wonderfield Group is a leading food business operating across the UK, Ireland and Europe, bringing authentic, high-quality Asian cuisine to customers through multiple channels. As part of the global Zensho Holdings Group, we combine the strength of an international organisation with the agility and ambition of a fast-growing business.

Wonderfield Operations - Head Office

Contract: Full Time

Salary: 50,000 - 55,000

Contracted Hours: 40

About Wonderfield Group

Wonderfield Group is a leading food business operating across the UK, Ireland and Europe, bringing authentic, high-quality Asian cuisine to customers through multiple channels. As part of the global Zensho Holdings Group, we combine the strength of an international organisation with the agility and ambition of a fast-growing business.

Our portfolio includes well-loved brands such as YO!, Panku, Taiko Foods, Bento serving millions of customers through restaurants, retail kiosks, supermarket partnerships and food manufacturing.

From our iconic YO! restaurants and Panku retail kiosks across the UK and Ireland, to our expanding European retail partnerships and our award-winning manufacturing business, Taiko Foods, we're passionate about creating fresh sushi, poke, bento, street food and Asian-inspired meals that customers love.

Operating across the UK, Ireland and a growing number of European markets including Germany, France, Belgium, the Netherlands, Spain, Portugal, Denmark and Poland, we're continuing to invest in innovation, our people and our brands as we expand our footprint across the continent.

Joining Wonderfield means becoming part of an ambitious, collaborative business where innovation is encouraged, careers can flourish and everyone has the opportunity to make a real impact. As we continue our exciting growth journey across the UK, Ireland and Europe, there's never been a better time to join us.

Franchise Governance Manager role is responsible for overseeing franchise governance, compliance, and contractual processes across the network. It manages franchise partner relationships on complex matters including disputes, entity changes, contractual breaches, and franchise exits, while ensuring compliance with franchise agreements and operational standards. The role also leads the continuous improvement of franchise processes, documentation, CRM systems, and automation initiatives to drive efficiency, risk management, and sustainable network growth.

What You Will Need

• Experience in franchise management, compliance, legal governance or multi-site operations.
• Strong knowledge of contracts, compliance and dispute resolution.
• Excellent negotiation, communication and stakeholder management skills.
• Confident drafting formal correspondence, contractual notices and legal documentation.
• Highly organised, analytical and detail-focused, with strong case management skills.
• A track record of improving processes, controls and operational efficiency.
• Confident using CRM systems, automation and AI tools.
• Commercially minded, balancing business needs, compliance and franchise relationships.
• Able to work effectively with Operations, Legal, Finance, HR and senior leadership.

Desirable

• Experience in franchised business.
• Knowledge of UK franchise best practice.
• Experience with CRM implementation or process automation.
• A degree or equivalent experience in Business or Operations.