Framework Support Manager

NHS Shared Business Services; Nottingham; Hybrid; GBP 49,500 - 60,500; Full time

Benefits offered by this job

£5,400 car allowance

25 days annual leave

Private medical insurance

Life assurance

Pension

Flexible benefits

Job summary

NHS Shared Business Services is looking for a Framework Support Manager to drive the uptake strategy and support NHS organisations. This senior role requires delivering a robust framework pipeline, engaging with senior stakeholders, and ensuring service excellence.

The role is hybrid and offers flexibility, requiring occasional travel to offices in the North West. The position comes with a competitive salary of up to £55,000, car allowance, and benefits including private medical insurance and pension.

Qualifications

• Experience in a commercial, procurement or business development environment is beneficial.
• Success in managing pipelines and converting opportunities into measurable outcomes.
• Experience engaging with senior stakeholders and influencing decision-making.

Responsibilities

• Own and deliver a robust framework uptake pipeline and savings portfolio.
• Build and sustain senior-level relationships across NHS trusts and public sector organisations.
• Champion a customer-first mindset for high-quality delivery across the framework lifecycle.

Skills

Commercial acumen

Stakeholder engagement

Pipeline management

Public sector procurement

Job description

Overview

Looking for a commercial procurement framework uptake role within a growing team?

The Framework Support Manager is a senior, delivery‑focused role within the Framework Uptake Squad, reporting directly to the Head of Framework Uptake. The role drives the Framework Uptake strategy by increasing adoption, spend, savings and value through NHS SBS frameworks across the NHS and wider public sector. The Framework Support Manager manages a defined portfolio of frameworks, customers and opportunities, owning framework uptake pipelines and savings portfolios and converting opportunities into measurable outcomes for NHS organisations. The role acts as a trusted strategic partner, engaging with senior NHS stakeholders and working closely with NHS SBS Heads of Category and category teams to maximise framework performance and relevance. It contributes to NHS SBS’s transition to a scalable, insight‑led and accountable model for framework growth, positioning the Framework Uptake Squad as the engine room for increased adoption, utilisation and customer value.

This is a hybrid variable role requiring travel to offices in the NW and North a couple of times a month.

What you will be doing

• Framework Uptake Delivery & Pipeline Management: Own and deliver a robust framework uptake pipeline and savings portfolio aligned to strategy and targets set by the Head of Framework Uptake; proactively identify, develop and convert opportunities into increased framework adoption, spend and savings. Maintain high‑quality pipeline intelligence and MI, using data and insight to prioritise opportunities, evidence performance and shape customer engagement activity.

• Strategic Stakeholder Engagement & Framework Uptake Leadership: Build and sustain senior‑level relationships across NHS trusts, ICSs and wider public sector organisations to position NHS SBS frameworks as strategic solutions; engage confidently with executive and board‑level stakeholders, shaping discussions around value, savings, outcomes and service improvement.

• Service Excellence & Customer Outcomes: Champion a customer‑first mindset, ensuring high‑quality experience and delivery across the framework lifecycle.

• Cross‑Functional Collaboration: Work closely with Heads of Category and category teams to align market strategy, framework design and customer demand.

• Commercial & Business Awareness: Demonstrate strong commercial acumen, understanding financial drivers, savings methodologies and value propositions.

What you’ll bring

• Proven experience operating in a commercial, procurement or business development environment within the NHS or public sector is beneficial but not essential.
• Demonstrable success in managing pipelines, portfolios or accounts and converting opportunities into measurable outcomes.
• Experience engaging with senior and executive‑level stakeholders, influencing decision‑making and achieving results.
• Strong understanding of public sector procurement frameworks and their role in delivering savings and value is beneficial but not essential.
• Ability to work autonomously, managing multiple priorities in a complex, fast‑moving environment.

Employment Details

• Employment Type: Full‑time Permanent
• Location: Hybrid role requiring travel to offices in the NW and North a couple of times a month
• Security Clearance Level: BPSS
• Internal Recruiter: Adrian
• Salary: Up to £55,000
• Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and flexible benefits

Additional information

Although this role is advertised as full‑time, there is flexibility at work. We support different ways of working and can offer a range of flexible working arrangements. If you’re interested and need to work flexibly, we encourage you to apply and discuss what might be possible.

About NHS Shared Business Services (NHS SBS)

NHS SBS delivers corporate services to the NHS as a unique joint venture with Sopra Steria. We provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England. Our solutions are underpinned by cutting‑edge technologies and our teams’ expertise, in‑depth understanding of the NHS, and commitment to service excellence. We share common values with the NHS family and are dedicated to acting responsibly and sustainably.

Equal Opportunity

We embrace difference as a source of creativity and innovation and are striving to become a more diverse organisation. We welcome applications from diverse backgrounds and identities and are committed to equality of opportunity for all. We do not discriminate on race, religion, colour, gender, age, disability, sexual orientation or marital status. We participate in the Disability Confident scheme and offer an interview to any candidate with a disability who meets the minimum criteria for the role. If you require any adjustments to the recruitment process, please let us know when completing your application.