Frailty Admin & Scheduling Assistant

Allscreens Nationwide Ltd; Knowsley, Sefton; On-site; GBP 20,000 - 26,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced Administrative Assistant to support the Frailty Department and the clinical team in day-to-day duties. You will handle EMIS and Careflow data entry, appointment scheduling, and correspondence for patients, while ensuring confidentiality and accurate record-keeping.

The role requires liaison with wards, consultants, secretaries and GPs, with responsibilities including minute taking, admin tasks, and backfilling as

Responsibilities

• Monitor appointments and ad hoc community visits.
• Support the frailty medical team and the Consultant Practitioner in day-to-day work.
• Type letters via dictation for the clinical team.
• Update EMIS / Careflow and other potential EPR systems and spreadsheets with patient data.
• Ad-hoc clerical duties including MDT participation, meeting facilitation and action tracking.
• Manage patient attendance for Frailty Falls clinic and schedule diagnostics.
• Call patients to offer convenient appointment times and send letters/literature.
• Ensure patients are offered date/time choices within NHS waiting times.
• Telephone patients with cancellations/admissions details and update records.
• Liaise with team leader and admin coordinator about late cancellations and backfilling.
• Record and update patient information on Careflow and EMIS in real time.
• Cover colleagues in Frailty Admin Services as needed.
• Book urgent patients with ward and operational services in mind.
• Maintain up-to-date electronic diaries and coordinate with staff at multiple sites.
• Adhere to Health and Safety and Trust/Department policies.
• Take minutes at meetings and prepare action plans.

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced Administrative Assistant to support the Frailty Department and the clinical team in day-to-day duties. You will handle EMIS and Careflow data entry, appointment scheduling, and correspondence for patients, while ensuring confidentiality and accurate record-keeping.

The role requires liaison with wards, consultants, secretaries and GPs, with responsibilities including minute taking, admin tasks, and backfilling as