Fragrance Store Manager: Lead, Coach & Drive Sales

the fragrance shop; Doncaster; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Store bonus and incentives

Training and development programmes

Job summary

The Fragrance Shop is seeking a passionate Store Manager in Doncaster to drive store performance, lead a team of consultants and an Assistant Manager, and ensure outstanding customer service. You will manage stock, set standards, and promote the brand in the local centre.

The role emphasizes coaching, training and data-informed planning to optimize profitability and customer satisfaction. A competitive bonus structure and ongoing development are available.

Qualifications

• Experience coaching, educating and inspiring a team of consultants and an Assistant Manager.

Responsibilities

• Lead and motivate store team to achieve store sales targets and KPI’s
• Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
• Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.
• Take a lead role in resolving complex customer queries.
• Ensure the highest level of product knowledge is attained and demonstrated in the store team.
• Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.
• Ensure that all products are presented/displayed to their best advantage, following guidelines.
• Actively promote the company and the store in the local shopping centre.
• Ensure that all products are correctly coded, priced and correct POS is used at all times.
• Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.
• Be accountable for implementing legislation regarding security and Health and Safety.
• Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.
• Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.
• Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.
• Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.
• Carry out any reasonable tasks as requested by Area Manager or Regional Director.
• All the above to be carried out in a timely, efficient and cost effective manner.

Skills

Leadership

Coaching

Customer service

Sales target focus

Communication

Job description

The Fragrance Shop is seeking a passionate Store Manager in Doncaster to drive store performance, lead a team of consultants and an Assistant Manager, and ensure outstanding customer service. You will manage stock, set standards, and promote the brand in the local centre.

The role emphasizes coaching, training and data-informed planning to optimize profitability and customer satisfaction. A competitive bonus structure and ongoing development are available.