Fractional Community Manager

Go Fractional; Greater London; Hybrid; GBP 2,066,000 - 3,031,000; Full time

Job summary

Go Fractional is seeking a part-time Community Manager based in the UK to oversee our premium brand’s social channels. You will moderate and respond across Instagram, TikTok, YouTube, Facebook and LinkedIn using an approved reply library, with swift escalation of sensitive issues when required.

The role requires fluent French and English, experience with Sprinklr Care, and the ability to work evenings and weekends.

Qualifications

• Fluent French and English, written and spoken.
• Experience in community management for a premium or luxury brand.
• Proficiency with Sprinklr Care (queues, tags, routing).
• Comfortable working solo during evening and weekend shifts, with good judgement on when to escalation.
• Based in a UK-compatible time zone.

Responsibilities

• Full community management of key channels (Instagram, TikTok, YouTube, Facebook & LinkedIn): moderation, replies and escalation, using a pre-approved answer library.
• Respond to urgent messages within a 1-2 hour SLA and escalate sensitive issues to the Agency.
• Contribute to monthly performance reporting.

Skills

Fluent French

Fluent English

Community management

Tools

Sprinklr Care

Job description

The role

• Full community management of key channels (inclusive Instagram, TikTok, YouTube, Facebook & LinkedIn): moderation, replies and escalation, working from a pre-approved answer library
• Replying to urgent messages within a 1-2 hour SLA, and escalating anything sensitive to the Agency
• Contribution to monthly performance reporting

Hours and coverage

• Monday to Friday: 14-24 hours a week available. The core shift = Weekday evenings, 6PM–11PM + 2-3 hours of community management between 9AM - 6PM paced across the day.
• Saturday and Sunday: C. 5 hours a week. Coverage 8AM–11PM - paced check-ins every 2 hours across the day rather than continuous cover.

Please note: At busy event times there may be a need for additional support, which would be remunerated separately.

What you'll need

• Fluent French and English, written and spoken
• Experience in community management for a premium or luxury brand
• Proficiency with Sprinklr Care (queues, tags, routing)
• Comfortable working solo during evening and weekend shifts, with good judgement on when to escalation
• Based in a UK-compatible time zone

Terms

• Remote (although you are welcome to come to our Shoreditch office as much as you wish Mon-Fri, 9-5)
• 6 month initial contract, with a review at three months} "IsExpired":false}