Founding Operations & Customer Experience Lead

Biscuit Recruitment; Greater London; On-site; GBP 30,000 - 47,000; Full time

Job summary

Biscuit Recruitment, partnering exclusively with a purpose‑driven premium chocolate brand, is building its founding UK team and seeks an Operations & Customer Experience Executive. The role covers customer service, Shopify operations, fulfilment and day‑to‑day admin to help launch the brand successfully.

You'll work closely with the founder and team to establish operational foundations, manage orders, coordinate logistics, and support campaigns as the business scales from the ground up.

Qualifications

• Ideally experience within a consumer brand, ecommerce business or startup environment.
• Experience using Shopify or similar ecommerce platforms.
• Excellent organisational skills and strong attention to detail.
• A proactive, hands-on approach.
• Outstanding customer service skills.
• Confidence juggling multiple priorities.

Responsibilities

• Manage Shopify orders and day-to-day website administration.
• Deliver an exceptional customer experience across all customer enquiries.
• Coordinate fulfilment and logistics with third-party partners.
• Monitor stock levels and inventory reporting.
• Support product launches and marketing campaigns.
• Coordinate samples, events and promotional activity.
• Assist with retailer onboarding and operational administration.
• Identify opportunities to improve processes and customer experience.
• Provide broad operational support wherever needed as the business grows.

Skills

Organisational skills

Attention to detail

Customer service

Proactive mindset

Prioritisation

Tools

Shopify

Job description

Biscuit Recruitment, partnering exclusively with a purpose‑driven premium chocolate brand, is building its founding UK team and seeks an Operations & Customer Experience Executive. The role covers customer service, Shopify operations, fulfilment and day‑to‑day admin to help launch the brand successfully.

You'll work closely with the founder and team to establish operational foundations, manage orders, coordinate logistics, and support campaigns as the business scales from the ground up.