Operations & Customer Experience Executive

Biscuit Recruitment; Greater London; On-site; GBP 30,000 - 47,000; Full time

Job summary

Biscuit Recruitment, partnering exclusively with a purpose‑driven premium chocolate brand, is building its founding UK team and seeks an Operations & Customer Experience Executive. The role covers customer service, Shopify operations, fulfilment and day‑to‑day admin to help launch the brand successfully.

You'll work closely with the founder and team to establish operational foundations, manage orders, coordinate logistics, and support campaigns as the business scales from the ground up.

Qualifications

• Ideally experience within a consumer brand, ecommerce business or startup environment.
• Experience using Shopify or similar ecommerce platforms.
• Excellent organisational skills and strong attention to detail.
• A proactive, hands-on approach.
• Outstanding customer service skills.
• Confidence juggling multiple priorities.

Responsibilities

• Manage Shopify orders and day-to-day website administration.
• Deliver an exceptional customer experience across all customer enquiries.
• Coordinate fulfilment and logistics with third-party partners.
• Monitor stock levels and inventory reporting.
• Support product launches and marketing campaigns.
• Coordinate samples, events and promotional activity.
• Assist with retailer onboarding and operational administration.
• Identify opportunities to improve processes and customer experience.
• Provide broad operational support wherever needed as the business grows.

Skills

Organisational skills

Attention to detail

Customer service

Proactive mindset

Prioritisation

Tools

Shopify

Job description

Biscuit Recruitment is delighted to be exclusively partnering with a purpose-driven premium chocolate brand as it builds its founding UK team ahead of launch.

With a commitment to sourcing exceptional cacao directly from farming communities, the company is building a premium brand that combines outstanding products with meaningful social impact.

We're looking for an Operations & Customer Experience Executive to become one of the business's earliest employees. This is an incredibly varied role where no two days will look the same.

You'll play a central part in ensuring the business runs smoothly behind the scenes, supporting customer experience, Shopify operations, fulfilment, logistics and day-to-day commercial administration.

You'll work closely with both the founder and the Founder's Associate, helping establish the operational foundations of a growing consumer brand.

Responsibilities will include:

• Manage Shopify orders and day-to-day website administration
• Deliver an exceptional customer experience across all customer enquiries
• Coordinate fulfilment and logistics with third-party partners
• Monitor stock levels and inventory reporting
• Support product launches and marketing campaigns
• Coordinate samples, events and promotional activity
• Assist with retailer onboarding and operational administration
• Identify opportunities to improve processes and customer experience
• Provide broad operational support wherever needed as the business grows

What we are looking for:

• Ideally experience within a consumer brand, ecommerce business or startup environment
• Experience using Shopify or similar ecommerce platforms
• Excellent organisational skills and strong attention to detail
• A proactive, hands-on approach
• Outstanding customer service skills
• Confidence juggling multiple priorities
• A genuine interest in purpose-driven consumer brands
• Most importantly, you'll enjoy rolling up your sleeves, taking ownership and helping build something from the very beginning!