Forward Deployed Engineer | London

Cross Border Talents; Oxford; On-site; GBP 100,000 - 130,000; Full time

Benefits offered by this job

EMI‑eligible equity

Kings Cross office with roof terrace

Job summary

Cross Border Talents seeks a Forward Deployed Engineer in London to own enterprise customer relationships from adoption through expansion and renewal. You will operate at the intersection of engineering, product, commercial ownership, and customer strategy, partnering with senior stakeholders and the CTO to influence product direction.

You will own strategic enterprise accounts, drive adoption and renewal, and work directly with CSOs and VPs of Risk.

Qualifications

• 2–5 years of professional experience.
• Evidence of owning meaningful customer outcomes.
• Confidence working directly with senior enterprise stakeholders.
• Strong communication and stakeholder-management skills.
• Ability to take ownership when a project or customer situation becomes challenging.
• Commercial instinct and comfort navigating negotiations.
• Ability to translate ambiguous customer problems into practical solutions.

Responsibilities

• Own strategic enterprise accounts end-to-end.
• Drive customer adoption, expansion, and renewal.
• Act as the primary point of accountability for customer outcomes.
• Run working sessions with senior enterprise stakeholders.
• Define agendas, actions, priorities, and follow-ups.
• Configure the platform around complex customer workflows.
• Translate customer requirements into prioritized product feedback.
• Influence roadmap decisions based on real customer needs.
• Manage procurement and security-review conversations.
• Support commercial and contract discussions.
• Coordinate internal escalations and keep complex accounts moving.
• Ship customer-facing fixes and small product features when needed.
• Use AI-assisted development tools to move from customer problem to working solution quickly.

Skills

Customer facing

Ownership

Stakeholder management

Communication

Autonomy

Hands-on technically

Startup mindset

Tools

TypeScript

Node.js

React

Postgres

Express

Azure

Terraform

Docker

GitHub Actions

AI-assisted software development

Claude Code

Full-stack development

System understanding

Job description

Forward Deployed Engineer | London

• Location: King's Cross, London
• Work model: On-site by default, with some flexibility
• Employment: Full-time
• Compensation:£100,000 - £130,000
• Level: Associate
• Experience: 2–5 years
• Compensation: Top-decile London market compensation
• Equity: Meaningful EMI-eligible equity
• Industry: Enterprise AI / Risk Infrastructure
• Environment: Seed-stage, high-growth startup

About the opportunity

• Join a seed-stage company building AI-native risk infrastructure for regulated enterprises
• Work with customers across financial services, regulated technology, and healthcare
• Own enterprise customer relationships from adoption through expansion and renewal
• Operate at the intersection of engineering, product, commercial ownership, and customer strategy
• Work directly with senior stakeholders including CSOs, VPs of Risk, and Heads of Compliance
• Partner closely with the CTO and influence both the product roadmap and company direction
• Join a business that reached seven-figure revenue within months of launch

What you'll own

• Own strategic enterprise accounts end-to-end
• Drive customer adoption, expansion, and renewal
• Act as the primary point of accountability for customer outcomes
• Run working sessions with senior enterprise stakeholders
• Define agendas, actions, priorities, and follow-ups
• Configure the platform around complex customer workflows
• Translate customer requirements into prioritized product feedback
• Influence roadmap decisions based on real customer needs
• Manage procurement and security-review conversations
• Support commercial and contract discussions
• Coordinate internal escalations and keep complex accounts moving
• Ship customer-facing fixes and small product features when needed
• Use AI-assisted development tools to move from customer problem to working solution quickly

What we're looking for

• 2–5 years of professional experience
• Strong customer-facing or commercial experience
• Evidence of owning meaningful customer outcomes
• Confidence working directly with senior enterprise stakeholders
• Strong communication and stakeholder-management skills
• Ability to take ownership when a project or customer situation becomes challenging
• Commercial instinct and comfort navigating negotiations
• Ability to translate ambiguous customer problems into practical solutions
• Strong bias toward action and execution
• Comfort operating with significant autonomy
• Interest in becoming increasingly hands‑on technically
• Ability to operate effectively in a fast-moving startup environment
• Based in London or able to commute regularly for an on-site role

Technical experience that stands out

• TypeScript
• Node.js
• React
• Postgres
• Express
• Azure
• Terraform
• Docker
• GitHub Actions
• AI-assisted software development
• Claude Code or similar coding agents
• Full-stack or backend-oriented development
• Ability to understand systems beyond purely front-end implementation

What will make you successful

• Strong sense of ownership
• Commercial awareness
• Technical curiosity
• Confidence with customers
• Ability to operate without detailed instructions
• Willingness to get hands‑on when necessary
• Comfort switching between customer conversations and technical problem-solving
• Ability to manage multiple strategic accounts simultaneously
• Strong prioritisation in high-pressure situations
• Startup-style speed and accountability
• Desire to grow into a highly technical customer‑facing operator

What you'll get

• Direct access to senior enterprise decision-makers
• Significant ownership from an early stage
• Close partnership with the CTO
• Meaningful influence over product direction
• Exposure to complex enterprise deployments
• Opportunity to build both commercial and technical depth
• Hands‑on experience with AI-native products
• Strong AI tooling and API budgets
• Daily team lunch
• Specialty coffee
• King's Cross office with roof terrace and on-site facilities
• Meaningful EMI‑eligible equity
• Fast interview process designed to conclude within approximately two weeks