Forward Deployed Engineer

Point11; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid in London

Employer of record with UK benefits

Direct line to founding team

Job summary

Point11 is building the agent-era infrastructure and is looking for a lead engineer to own the first UK deployment, including migrating a bank or insurer’s customer data to digital twins and the accompanying campaigns. You will deploy Point11 Voice across European journeys, ensuring GDPR compliance and client-specific rules.

You will author the deployment playbook for future engineers and work closely with the London AE from first meeting to go-live, resolving issues at launch and documenting

Qualifications

• Shipped production software across the stack.
• Experience integrating CRMs, CDPs, data warehouses, APIs, SSO/SAML.
• Ability to earn trust with executives and engineers.

Responsibilities

• Lead Point11's first UK deployment, including customer data and digital twins.
• Deploy Point11 Voice within European journeys adhering to GDPR and rules.
• Write the deployment playbook for future engineers.
• Collaborate with the London Account Executive from first meeting to go-live.
• Address launch issues, document successes, and improve deployment speed.

Skills

Full-stack development

Enterprise systems integration

Executive communication

UK work eligibility

Tools

CRM systems

CDP platforms

APIs

SSO/SAML

Job description

Who We Are

We are a team building the infrastructure for the agent era. A decade ago, the brands that leaned into mobile won. The same shift is happening with agents: how people find businesses, ask questions, and buy is moving from static pages into conversations. 800 million people already discover brands through agent search, and who gets chosen is being decided right now.

The Team

Embed with Point11's first European enterprise customers and put Point11 to work inside their business: digital twins of their customers and the campaigns that run on them, and Site, Chat, and Voice in their live customer journeys. You write in their codebase and ship to their customers. Every interaction has to feel intelligent, and it has to happen in .11 seconds. Small team, high bar. Founded by ex-Googlers. We hire accordingly.

What Your First Year Looks Like

• Lead Point11's first UK deployment: a bank or insurer's customer data, its digital twins, and the campaign that shows where its customers get stuck.
• Deploy Point11 Voice inside a European customer journey, within GDPR and the customer's own compliance rules.
• Write the European deployment playbook the next FDEs will use.

What the Day-to-Day Feels Like

• Learn a client's stack, org chart, and constraints, then find exactly where our platform fits
• Debug production during rollouts and present the architecture to heads of engineering
• Own the technical relationship. Client feedback goes straight to core engineering as product input
• Work with our London Account Executive from first meeting to go-live
• Fix what breaks at launch, document what works, and make every FDE faster

About You

• You've shipped production software and you're strong across the stack
• You've integrated enterprise systems: CRMs, CDPs, data warehouses, APIs, SSO/SAML
• You earn trust in a room of executives and respect in a room of senior engineers
• You have the right to work in the UK
• You're in London or willing to relocate. This role is hybrid, with up to 50% travel to client sites.

Even Better If You Have

• Client-facing engineering: solutions engineering, professional services, or consulting
• Financial services, insurance, or retail in the UK or Europe
• GDPR and data residency in practice
• Hands-on with AI/ML APIs, conversational AI, or voice agents

What We Offer

• A founding role in Point11's European team
• Hybrid in London with client travel
• Employed in the UK through our employer of record, with local benefits
• A direct line to the founding team on product
• Your work shows up in revenue, not a backlog

Point11 provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, gender identity, national origin, sexual orientation, age, pregnancy, disability, marital status, or any other status protected by the laws of the country where the role is based.