Forward Deployed Engineer

Shield AI; Greater London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Mental health program

Parental leave

Pet insurance

Flexible hours

Onsite gym

Gym discount

Free parking

Competitive pay

Stock benefits

401k match

Job summary

Shield AI is seeking a Forward Deployed Engineer to deploy Hivemind software and work closely with customers to integrate autonomous solutions on-site across environments. You will provide technical expertise, training, and ongoing support during deployment and post-sale phases, while collaborating with Shield AI’s engineering teams to advance autonomy capabilities and customer success.

The role emphasizes strong software engineering foundations, rapid problem solving, and effective

Qualifications

• Strong problem-solving and analytical skills.
• Excellent technical background in software engineering.
• Experience in the defense, aviation, autonomy, or robotics industry.
• Customer-facing solutions engineer experience preferred.
• Advanced degree in robotics or autonomy is a plus.

Responsibilities

• Deploy Shield AI’s Hivemind software with customers on-site (~30% travel).
• Provide technical expertise and customer support during deployment.
• Collaborate with engineering teams to develop and test new autonomy capabilities.
• Develop AI & Autonomy applications using Shield AI SDK.
• Assist sales in pre-sales activities and post-sales deployment.
• Develop and maintain technical documentation and training materials.
• Help customers debug software/API integration issues.
• Collaborate with product engineering to address feedback and improve products.

Skills

C++

Customer-facing

Technical troubleshooting

Software engineering

Robotics

Education

Bachelor’s degree in Engineering/CS or related field

Master’s degree in Engineering/CS or related field

Job description

• Our Forward Deployed Engineer are technical, customer-facing problem solvers who play a critical role in deploying Shield AI’s Hivemind software in real-world environments
• In this role, you will work closely with customers to understand their requirements, provide technical expertise and customer support during deployment, and ensure successful integration of Hivemind
• You’ll also collaborate internally with engineering teams to develop and test new autonomy capabilities
• Deploy with customers on site (~30% travel) to support software integration and development activities
• Become an expert user of the Hivemind enterprise software stack and its various autonomy modules
• Provide technical support and training to customers on use of Hivemind
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit
• Assist the sales team in pre-sales activities, e.g., demos, conferences, immersions
• Assist in post-sales deployment and integration of Shield AI enterprise software products
• Develop and maintain technical documentation and training materials
• Help customers debug software/API integration issues
• Collaborate with the product engineering team to address customer feedback and improve products

Benefits

• Excellent Medical Coverage
• Mental Health Employee Assistance Program
• Paid Parental Leave
• Pet Insurance
• Flexible Work Hours
• Onsite Gym (DC)
• Gym Discount (San Diego)
• Free Parking
• Competitive Compensation
• Stock Benefits
• 401K Services and Match

Strong proficiency in writing modern C++ code Bachelor’s degree in Engineering, Computer Science, or a related field, and 2+ years of industry experience, OR Master’s degree in Engineering, Computer Science, or a related field, and 1+ years of industry experience Excellent problem-solving and analytical skills Strong technical background in software engineering Strong communication and interpersonal skills Experience in the defense, aviation, autonomy, or robotics industry Experience operating in a fast-paced, startup-like, environment Prior experience as a customer-facing solutions engineer, application engineer, or sales engineer Advanced technical degree, especially in robotics or autonomy related fields