Customer-Facing Forward Deployed Engineer (Autonomy)

Shield AI

Greater London

On-site

GBP 65,000 - 95,000

Full time

13 days ago

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Benefits offered by this job

Medical coverage

Mental health program

Parental leave

Pet insurance

Flexible hours

Onsite gym

Gym discount

Free parking

Competitive pay

Stock benefits

401k match

Job summary

Shield AI is seeking a Forward Deployed Engineer to deploy Hivemind software and work closely with customers to integrate autonomous solutions on-site across environments. You will provide technical expertise, training, and ongoing support during deployment and post-sale phases, while collaborating with Shield AI’s engineering teams to advance autonomy capabilities and customer success.

The role emphasizes strong software engineering foundations, rapid problem solving, and effective

Qualifications

Strong problem-solving and analytical skills.
Excellent technical background in software engineering.
Experience in the defense, aviation, autonomy, or robotics industry.
Customer-facing solutions engineer experience preferred.
Advanced degree in robotics or autonomy is a plus.

Responsibilities

Deploy Shield AI’s Hivemind software with customers on-site (~30% travel).
Provide technical expertise and customer support during deployment.
Collaborate with engineering teams to develop and test new autonomy capabilities.
Develop AI & Autonomy applications using Shield AI SDK.
Assist sales in pre-sales activities and post-sales deployment.
Develop and maintain technical documentation and training materials.
Help customers debug software/API integration issues.
Collaborate with product engineering to address feedback and improve products.